VirtualBox

Ticket #2141 (new defect)

Opened 6 years ago

Last modified 4 years ago

VB crashes when installing drivers for HASP SRM (Copyright protection USB dongle)

Reported by: KristianK Owned by:
Priority: major Component: VMM
Version: VirtualBox 1.6.4 Keywords: HASP crash
Cc: Guest type: Windows
Host type: Linux

Description (last modified by frank) (diff)

I get a bluescreen when installing drivers for HASP SRM (Copyright protection USB dongle). The crash occurs always. I have repeated the crash on a XP, and Windows 2000 guests.

Test instructions:

  1. Start the guest OS (in this case XP)
  2. When guest OS is up running, fetch the latest driver from Aladdin from  here
  3. Unzip the file, and run "HASP SRM Run-time GUI Installation"

Expected results:

  • The installation of the drivers should ends successfully.

Actual results:

  • During the istallation of the drivers, VirtualBox crashes

Attachments

VBox.log.gz Download (6.8 KB) - added by KristianK 6 years ago.
VBox log file
Vbox_2.0.6_logs.tar.gz Download (39.6 KB) - added by oeil54 5 years ago.
Vbox logs (v2.0.6) and screenshot of the blue screen
VBox.log.2.gz Download (28.4 KB) - added by KristianK 5 years ago.
Same crash with 2.0.6
vbox.log Download (278.4 KB) - added by therealisttruest 5 years ago.
2.1.4.vbox.log
VBox.log Download (249.2 KB) - added by isy 5 years ago.
VBox.log.3.gz Download (34.2 KB) - added by isy 5 years ago.

Change History

Changed 6 years ago by KristianK

VBox log file

comment:1 Changed 6 years ago by KristianK

Sorry for the bad formatting above... I'll repost the description beneath:

VirtualBox crashes when installing drivers for HASP SRM (Copyright protection USB dongle). The crash occurs always.
I have repeated the crash on a XP, and Windows 2000 guests.

Test instructions:
============
1) Start the guest OS (in this case Windows XP)
2) When guest OS is up running, fetch the latest driver from Aladdin at:  ftp://ftp.aladdin.com/pub/hasp/srm/Runtime_%28Drivers%29/HASP_SRM_Runtime_setup.zip
3) Unzip the file, and run "HASP SRM Run-time GUI Installation"

Expected results:
============
The installation of the drivers should end successfully.

Actual results:
==========
During the istallation of the drivers, VirtualBox crashes

comment:2 Changed 6 years ago by KristianK

Please note, that the actual hardware (the USB HASP dongle) is not necessary to repeat the crash.

comment:3 Changed 6 years ago by KristianK

I also get the same crash using Vista as a guest OS.

comment:4 Changed 6 years ago by frank

  • Component changed from other to USB

comment:5 follow-up: ↓ 6 Changed 6 years ago by iceman

The problem is not related to USB. The problem appears to be in the instruction decoder of VirtualBox; the aksfridge.sys driver contains obfuscated code, which VirtualBox does not handle correctly.

comment:6 in reply to: ↑ 5 Changed 6 years ago by Farbmaxe

Is there any workaround for the askfridge.sys problem?

comment:7 follow-up: ↓ 9 Changed 6 years ago by frank

  • Component changed from USB to VMM
  • Description modified (diff)

Right. Please could you activate VT-x for that VM session? Note that VT-x seems to be disabled in your BIOS (according to the log you added) so please check your BIOS settings. And after doing so, please make sure that VT-x is indeed enabled for the VM by checking the session information window (HostKey+N).

comment:8 Changed 6 years ago by KristianK

I will try it out on a machine that has VT capable CPU ASAP.

comment:9 in reply to: ↑ 7 Changed 6 years ago by Farbmaxe

Hello Frank, thanks a lot ... it's working now.

comment:10 Changed 6 years ago by KristianK

Ok very good :-)

But what about machines with CPU's without VT capabilities... :-(

comment:11 Changed 5 years ago by sandervl73

Also see the duplicates #941 and #2523.

Changed 5 years ago by oeil54

Vbox logs (v2.0.6) and screenshot of the blue screen

comment:12 Changed 5 years ago by oeil54

Hello folks, I'm also getting a blue screen on my Guest Windows XP (SP4) when I lunch an application that uses HASP USB key protection. I'm running VirtualBox 2.0.6.

I tried to with VT-x on/off, with PAE/NX on/off and also USB 2.0 (EHCI) on/off, always the same, blue screen of the death.

You can see Vbox logs and blue screen screenshot in the second attachment.

Hope this helps

comment:13 Changed 5 years ago by crixtiano

I have a software inside windows using a HASP Aladin and an sometimes I get a typical blue screen message error.

My configuration:

Host : Ubuntu Gutsy Guest: Windows XP VBox Version: 2.0.6

How to fix this?

Changed 5 years ago by KristianK

Same crash with 2.0.6

comment:14 Changed 5 years ago by KristianK

Still having problems with crashes... Is there really no solutions in sight? Added a VirtualBox log from a crash from 2.0.6

comment:15 Changed 5 years ago by KristianK

Same crash still exists in version 2.1.2 r41885 linux.x86 (Jan 21 2009 18:44:46)

comment:16 Changed 5 years ago by KristianK

Same crash still exists in VirtualBox 2.1.4 r42893 linux.x86

Changed 5 years ago by therealisttruest

2.1.4.vbox.log

comment:17 Changed 5 years ago by therealisttruest

I can confirm similar issues with 2.1.4. and the last couple 2.. releases. I have two XP software programs, one that relies on the dongle and one that is related but does not require the dongle. Trying to install the Aladdin drivers, was problematic to say the least, but I did manage to get one of the three available versions installed. No matter though, I typically get either a BSOD or a VM crash when trying to run either program. It does run fine on a normal XP machine, just not the Virtualbox VM. The problem seems to be occurring when the progs are loading, right around the point where they might be checking for the USB dongle. I have p4 proc with HT, no duo-core, and no vt-x available either. This issue might be a deal-breaker for me as I have to support my end-users and without this capability I'll need to get a second box. I'm on Ubuntu Ibex 8.10 running XP SP3 on the VM. I've attached one of the logs from Virtualbox. I can re-create this VERY consistently, so let me know how I can help.

comment:18 Changed 5 years ago by martl

Same crashes with Aladdin HASP dongle. Several versions VBox2.1.4 down to 2.x. with XP SP3 as guest OS. BSOD as soon as HASP dongle is accessed by software, e.g. diagnostix from Aladdin or commercial software.

Seems to be a problem of the virtual USB controller (USB and USB 2.0), because on the host computer (not with Linux, but with Win XP) we have no problems. A document (HASPUserSetup_readme.txt) from Aladdin found on the Web describes:

"Some USB controllers cause Microsoft platforms to hang or display a Blue Screen. This problem is not related to Aladdin drivers."

This is extremly negative, because we use software encapsulated in several VBox machines, one of them with Aladdin dongle and we m u s t resolve this problem soon! Seems to be accepted as major problem since VBox version 1.6.4 (see above) and not solved until now!!!

Changed 5 years ago by isy

Changed 5 years ago by isy

comment:19 Changed 5 years ago by isy

Hello. The guest OS Windows XP sp3 hangs in the course of start of the program using HASP a key. Thus if to remove a key the program gives out the message that the key is not accessible and continues to work. At installation of the driver by program means (on the real PC all works), VirtualBox hangs (at all without giving out the blue screen). What do I should do?

comment:20 Changed 5 years ago by KristianK

Same crash still exists in VirtualBox 2.2.2 r46594 linux.x86, using Windows XP as guest

comment:21 Changed 5 years ago by steffen2042

Hi, are there any news on this topic ?

comment:22 Changed 5 years ago by steffen2042

Hi, found this in another thread:  http://forums.virtualbox.org/viewtopic.php?f=8&t=12452

worked for me.

comment:23 Changed 5 years ago by KristianK

Same problem (crash) still exists in VirtualBox 2.2.4 r47978 linux.x86

comment:24 Changed 5 years ago by martl

Our workaround: installing VBoxAdditions 1.5.6. even on the newest VirualBox version. Using this old version we never did have a BSOD accessing the HASP dongle or during continuous operation (24/7). Anyone who can confirm this?

comment:25 Changed 5 years ago by KristianK

1.5.6 is not available from virtualbox.org anymore, so I tried using version 1.6.0, but I still get the crash. I also tried it without any guest additions installed, but I still get the same ugly crash...

comment:26 Changed 5 years ago by KristianK

Oh, I found 1.5.7 and tried it, but it crashes all the same.

comment:27 Changed 5 years ago by KristianK

Same problem (crash) still exists in VirtualBox 3.0.2 r49928 linux.x86 using the latest (3.02) VBoxAddition

comment:28 follow-up: ↓ 36 Changed 5 years ago by jim.software

I have the same problem (crash - either reboot, hard crash, or blue screen depending on whether or not the hasp_com_windows.dll and tlb files exist in windows\system32 and whether or not I have USB enabled). VirtualBox 3.04 r50677

This does not crash on Windows Hyper-V and does not crash on VMWare. However all is not won. Windows VirtualPC crashes hard just like VirtualBox.

comment:29 Changed 5 years ago by andree___

Tested on VBoxAdditions 1.5.6, VBox 3.0.4 64bit, Windows XP SP2 32bit (clean installation + windows update). Problem still exists. Host system was Linux Fedora 11 64bit. The same problem on VBoxAdditions 3.0.4.

comment:30 Changed 4 years ago by cpaquotlmp

Hello, The problem still exists on 3.1.2 (with Ubuntu 9.10 64 bits). Unfortunately my CPU (Core 2 Duo T5750) does not support VT-x, therefore I have no workaround. I tried several drivers without any success.

comment:31 Changed 4 years ago by kalin

Works for me, just tested 3.1.2 running on linux-2.6.32 amd64; guest is WinXP 64. From  http://localhost:1947/_int_/diag.html

HASP License Manager:

Version 12.47 Build 11911

Host Operating System:

Microsoft Windows XP Build 3790 Service Pack 2 EM64T Family 6 Model 26 Stepping 5 Running on Virtual BOX VM

VT-x is on.

The dongle is seen and usable with this setup + the software it came.

comment:32 Changed 4 years ago by schaber

Still crashes when installing  ftp://ftp.ealaddin.com/pub/aladdin.de/hardlock/hardlock_driver_cmdline5_55.zip, even with host Windows XPSP3 and guest Windows XPSP3.

comment:33 Changed 4 years ago by schaber

Tested with 3.1.4 plus 3.1.4 guest additions.

comment:34 Changed 4 years ago by cpaquotlmp

I switched to VMWare Player (free) because of this bug (I converted the machine using VMWare Converter).

Works like a charm in VMWare...

comment:36 in reply to: ↑ 28 Changed 4 years ago by jim.software

I just installed VirtualBox 3.2.0 beta. I fired up my VM from 2009-08-06, the same one that was crashing. I did not change any settings. I was able to install the hasp_com_windows.dll and tlb files 3 times without any problems. This issue appears to be fixed for me.

Hopefully someone else with the same issue can test VB 3.2.0.beta and see if it works for them.

Replying to jim.software:

I have the same problem (crash - either reboot, hard crash, or blue screen depending on whether or not the hasp_com_windows.dll and tlb files exist in windows\system32 and whether or not I have USB enabled). VirtualBox 3.04 r50677

This does not crash on Windows Hyper-V and does not crash on VMWare. However all is not won. Windows VirtualPC crashes hard just like VirtualBox.

comment:37 Changed 4 years ago by Julio.Oliveira

Any of comments submmited here solve the problem to me. I still have the reboot for Windows XP SP3 and Windows 7 32bits hosted at a Win7 64 bits.I can´t use VBox 3.2.6 and I was forced to move to VMWare Workstation 7.1.

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