usbLibDevCfgDrGet: DeviceIoControl 1 fail winEr (31) - Guest Freeze

[Arturo]

Hello,

I have an annoying bug that stops me from using *any* of my USB devices. After a while, redirected USB devices 'freeze' the guest.

It seems that the drivers resets the device, Windows re-enumerates the device, and the guest is left hanging waiting for some USB operation to complete -hence the freeze.

Hardware: Host: Lenovo X1 Carbon (Windows 7 Enterprise 64 Bit) Guest: Gentoo 64bit, Windows 7 64 bit. (It doesn't matter what guest OS, the problem appears in all VMs.

Host Log:

VirtualBox COM Server 4.3.10 r93012 win.amd64 (Mar 26 2014 18:53:57) release log
00:00:00.005000 main     Log opened 2014-04-06T14:57:15.854366700Z
00:00:00.005000 main     Build Type: release
00:00:00.005000 main     OS Product: Windows 7
00:00:00.005000 main     OS Release: 6.1.7601
00:00:00.005000 main     OS Service Pack: 1
00:00:00.023001 main     DMI Product Name: 34485S4
00:00:00.031001 main     DMI Product Version: ThinkPad X1 Carbon
00:00:00.031001 main     Host RAM: 7888MB total, 5503MB available
00:00:00.031001 main     Executable: C:\Program Files\Oracle\VirtualBox\VBoxSVC.exe
00:00:00.031001 main     Process ID: 6936
00:00:00.031001 main     Package type: WINDOWS_64BITS_GENERIC
00:00:00.033001          Loading settings file "C:\Users\ukspagvargas/.VirtualBox\VirtualBox.xml" with version "1.12-windows"
00:00:00.040002          usbLibDevCfgDrGet: DeviceIoControl 1 fail winEr (31)
00:00:00.041002          usbLibDevCfgDrGet: DeviceIoControl 1 fail winEr (31)
00:00:00.041002          usbLibDevCfgDrGet: DeviceIoControl 1 fail winEr (31)
00:00:00.066003          failed to get the sun_VBoxNetFlt component, error (0x1)
00:00:00.069004          HostDnsMonitorProxy: Host's DNS information updated:
00:00:00.069004          DNS server 1: 192.168.1.254
00:00:00.069004          DNS domain: uk.kworld.kpmg.com
00:00:00.069004          VDInit finished
00:00:00.071004          Loading settings file "C:\Users\ukspagvargas\VirtualBox VMs\Arturo\Arturo.vbox" with version "1.14-windows"
00:00:00.072004          Loading settings file "C:\Users\ukspagvargas\VirtualBox VMs\Windows 7 - Visual Studio 2012\Windows 7 - Visual Studio 2012.vbox" with version "1.12-windows"
00:00:00.073004          Loading settings file "C:\Users\ukspagvargas\VirtualBox VMs\Windows 7 Vanilla\Windows 7 Vanilla.vbox" with version "1.14-windows"
00:01:09.292963          ERROR [COM]: aRC=VBOX_E_INVALID_VM_STATE (0x80bb0002) aIID={480cf695-2d8d-4256-9c7c-cce4184fa048} aComponent={Machine} aText={Machine is not locked for session (session state: Unlocked)}, preserve=false
00:01:09.549990          Load [C:\Program Files\Oracle\VirtualBox/ExtensionPacks/Oracle_VM_VirtualBox_Extension_Pack/win.amd64/VBoxHostWebcam.DLL] rc VINF_SUCCESS
00:01:09.561491          ERROR [COM]: aRC=VBOX_E_IPRT_ERROR (0x80bb0005) aIID={480cf695-2d8d-4256-9c7c-cce4184fa048} aComponent={SessionMachine} aText={Saved screenshot data is not available (VERR_NOT_SUPPORTED)}, preserve=false
00:01:09.577494          Load [C:\Program Files\Oracle\VirtualBox/ExtensionPacks/Oracle_VM_VirtualBox_Extension_Pack/win.amd64/VBoxHostWebcam.DLL] rc VINF_SUCCESS
00:01:09.623499          failed to get the sun_VBoxNetFlt component, error (0x1)
00:03:44.693191 USBPROXY usbLibDevCfgDrGet: DeviceIoControl 1 fail winEr (31)
00:03:44.693191 USBPROXY usbLibDevCfgDrGet: DeviceIoControl 1 fail winEr (31)
00:04:09.852886 USBPROXY usbLibDevCfgDrGet: DeviceIoControl 1 fail winEr (31)
00:04:09.853386 USBPROXY usbLibDevCfgDrGet: DeviceIoControl 1 fail winEr (31)
00:04:10.874515 USBPROXY usbLibDevCfgDrGet: DeviceIoControl 1 fail winEr (31)
00:04:10.874515 USBPROXY usbLibDevCfgDrGet: DeviceIoControl 1 fail winEr (31)

Guest Log: Attached.

[Arturo]

Guest Log

[schlamar]

Exact same issue on HP EliteBook 8760w.

If have the suspicion that this is related to McAfee DLP ("Device Control"). Do you have that running on your system? A related report regarding VMWare can be found here: ​https://kc.mcafee.com/corporate/index?page=content&id=KB59755

[aeichner]

Please reopen if still relevant with a recent VirtualBox release.