Changes between Version 86 and Version 87 of Bugtracker

Timestamp:

Nov 16, 2016 8:00:10 AM (8 years ago)

Author:

Michael Thayer

Comment:

--

Bugtracker

@@ -1 +1 @@
 = Bugtracker = 
-
-== Please read this or you risk having your problem ignored! ==
 
 This site offers a public bugtracker. In case you encounter problems with !VirtualBox or have other suggestions for improvements, you can use this facility to report those issues, which will then be called a "ticket". Each such ticket receives a unique number that you can later refer to in order to see if any progress was made, or add comments to it.  
 
-'''Please understand''' that although we (the core team) invest a lot of effort into user bug reports, '''we receive more bug reports''' than we can read, let alone resolve.  Just as we cannot make demands of you, '''neither can you demand''' that we work on a particular issue, however important it may seem to you.
+== How to improve your chances of getting your problem solved ==
 
-'''However''', !VirtualBox is open source software.  Fixing bugs is a process of collaboration between reporters who can reproduce and study them and developers who fix them (the two groups can overlap).  And if the core team are not able to work on a particular issue '''you or someone else can also work on it''' and we can integrate the solution if it does not impact other people.  A good bug ticket is a great aid for whoever chooses to work on a problem.
-
-So bearing that in mind, there are a number of things you can do to '''improve the chances of getting your problem solved'''.
+ * '''Remember''' that !VirtualBox has a huge '''community''' with lots of '''highly skilled programmers''' in it.  The core team is small and busy and the number of users with bug reports is large.  But there might well be someone else out there with the same problem as you and the skills to fix it (or willing to work for contract - crowdfunding?).
  * '''Try out a [wiki:Testbuilds test build]''' to see if the problem has already been fixed.
  * '''Do some research''' (e.g. using search engines, our [http://forums.virtualbox.org forums] and [search:?link&q=&ticket=on existing bug tickets]) before creating a ticket.  Try to '''solve as much of the problem''' as you can yourself or in collaboration with other users.