VirtualBox

Ticket #19123 (awaitsfeedback defect)

Opened 3 years ago

Last modified 3 years ago

VM Aborts On Laptop Suspend OR Machine Pause

Reported by: yato Owned by:
Component: other Version: VirtualBox 6.0.14
Keywords: Abort Suspend Pause Cc:
Guest type: Linux Host type: Windows

Description

Hello,

Recently updated to 6.0.14 on Windows 10, hosting a Centos guest.

Two scenarios trigger a VM abort, maybe 50% of the time: [1] pause VM (Machine -> Pause) ]2] send laptop to sleep

A dialog will pop up (immediately for [1] and on resume for [2]).

Attaching logs and a screenshot of the dialog.

Cheers, yato

Attachments

VM Abort.png Download (9.4 KB) - added by yato 3 years ago.
Screenshot
virtualbox-2019-11-21-20-29-18[manual vm pause].log Download (170.7 KB) - added by yato 3 years ago.
Logs for Machine/Suspend
crash.txt Download (95.4 KB) - added by MikeStrom 3 years ago.
MacOS crash when "un-pausing" paused VM.
panic.txt Download (9.2 KB) - added by MikeStrom 3 years ago.
kernel panic when starting VM with ICH AC97 enabled.

Change History

Changed 3 years ago by yato

Screenshot

Changed 3 years ago by yato

Logs for Machine/Suspend

comment:1 Changed 3 years ago by socratis

From the VBox.log:

1:55:08.225609 Changing the VM state from 'RUNNING' to 'SUSPENDING'
11:55:08.274853
11:55:08.274854 !!! rtR3WinUnhandledXcptFilter caught an exception on thread 0000000000004204!!!
11:55:08.274865
11:55:08.274865 ExceptionCode=0xc0000005 ExceptionFlags=0x00000000 ExceptionAddress=00007ffa571a8201

That "ExceptionCode=0xc0000005" looks like you might be having a hardening problem...

Please read really carefully the following FAQ:  Diagnosing VirtualBox Hardening Issues for some generic guidelines/ideas. Those are guidelines, you have to use your judgement as to which program might be responsible...

comment:2 follow-up: ↓ 3 Changed 3 years ago by yato

Thanks.

The hardening logs point at dsound.dll. Disabling sound altogether on VM settings has made this go away. We'll investigate the interaction with dsound.dll further ..

Cheers, yato

comment:3 in reply to: ↑ 2 Changed 3 years ago by socratis

  • Status changed from new to awaitsfeedback

Replying to yato:

The hardening logs point at dsound.dll. Disabling sound altogether on VM settings has made this go away. We'll investigate the interaction with dsound.dll further

That's interesting... Can you please post a "VBoxHardening.log" from such a failed session so we can have a better understanding of the situation? There's nothing obvious in the "VBox.log" that points to something like that, nor would I expect it to be.

In the guide that I pointed you to, there are some generic troubleshooting steps that might help, especially the "sfc /scannow" command...

Changed 3 years ago by MikeStrom

MacOS crash when "un-pausing" paused VM.

Changed 3 years ago by MikeStrom

kernel panic when starting VM with ICH AC97 enabled.

comment:4 Changed 3 years ago by MikeStrom

I experience similar issues, however, I'm on iMac (27-inch, Late 2013) and MacOS 10.14.6. Guest OS is Arch Linux 64.

I have the same issues in both VB 6.0.14 and 6.1.2.

Every time I pause and then un-pause the VirtualBox crash.

I narrowed down the issue to ICH AC97. If i select Intel HD Audio I can not reproduce the crash.

During testing, when i messed around with the audio settings, i got a kernel Panic. It happened with ICH AC97 selected. The iMac rebooted instantly when i started the VM.

See attached log files above.

Last edited 3 years ago by MikeStrom (previous) (diff)
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