Ticket #18914 (new defect)

Opened 2 months ago

Last modified 3 hours ago

VBoxSVGA 3D rendering problems

Reported by: sunrider Owned by:
Component: 3D support Version: VirtualBox 6.0.12
Keywords: Cc:
Guest type: Windows Host type: Linux


VBox 6.0.12

Host: Ubuntu 16.04; 4.15.0-60-generic #67~16.04.1-Ubuntu

Guest: Win10(64) Version 19.03 (OS Build 18362.329)

MS Outlook for Office 365 MSO (16.0.11929.20234) 64-bit

Guest: VBoxSVGA, 2D enabled, 3D enabled, Guest Additions 6.0.12

MS Outlook window is rendered with black/white/grey boxes. Window is responsive, e.g. can close the application by clicking at the top right corner, where the 'X' close widget should be.

Problem disappears when disabling 3D in VM settings.


awwork-2019-09-09-08-22-27.log Download (187.7 KB) - added by sunrider 2 months ago.
VBox log
VirtualBox_awwork_09_09_2019_08_21_58.png Download (262.3 KB) - added by sunrider 2 months ago.
Problem sample screenshot
Virtualbox Win Download (27.1 KB) - added by Niel Buys 2 months ago.
essaion_VBox-logs.7z Download (52.8 KB) - added by essaion 2 weeks ago.
VBox.log and VBoxHardening.log

Change History

Changed 2 months ago by sunrider

VBox log

Changed 2 months ago by sunrider

Problem sample screenshot

comment:1 Changed 2 months ago by 0x00

I can confirm this, see I am having this issue since the first Vbox 6 version, it's not only in 6.0.12.

comment:2 Changed 2 months ago by socratis

I'm going to tie the thread in the forums to the ticket...

comment:3 Changed 2 months ago by Niel Buys

I have the same problem with my Excel I am adding my log file.

Changed 2 months ago by Niel Buys

comment:4 Changed 2 months ago by Sergey I.

same problem with Skype4Business.

Kubuntu 18.04.3 host.

Last edited 2 months ago by Sergey I. (previous) (diff)

comment:5 Changed 7 weeks ago by SHSolutions

Hi there,

I've got the same problem with Ubuntu 18.04.3 LTS / VBox 6.0.12 / Windows 10 Guest. MS Office 365 is rendered in Black&White Boxes like described above. With 3D Support disabled it works.

Had a similar problem with Internet Explorer, where some parts in MS Project Web Access where rendered black / white. This was solved with installing the latest version of VirtualBox Guest Additions.

comment:6 Changed 5 weeks ago by 0x00

I have just installed 6.0.14 + guest additions and still have the graphical glitches with VBoxSVGA + 3D - e.g. in the windows start menü, or MS teams which is completely black. I have disabled 3D acceleration and the issues are gone again.

comment:7 Changed 4 weeks ago by Niel Buys

Problem still in 6.0.14 update with Excel 2019

comment:8 Changed 4 weeks ago by bakape

Can reproduce in 6.0.14 with Word and Excel 16.

comment:9 Changed 4 weeks ago by Deloril

I don't know if this relevant, but I am suffering from what appears to be the same problem and I noticed the following:
In the properties for the "Generic Non-PnP Montor and VirtualBox Graphics Adapter (WDDM)" within the Windows 10 guest, it reports the following:
Dedicated Video Memory : 384 MB

In the VirtualBox Settings on the Linux host, I have the following settings:
Video Memory : 256 MB

These two settings differ and it suggests that Windows is trying to use more memory than has been made available to it. I have previously noticed that if drivers try to use memory that isn't actually present, weird things happen, so it occurred to me that this difference might be significant.

comment:10 Changed 3 weeks ago by socratis

Please try the latest (6.0.x revision 134343+) build from

Both the host package and the guest additions must be updated.

comment:11 Changed 2 weeks ago by essaion

Hello there,

I just installed 6.1.15 revision 134343 to check whether it fixes the issue: it does not. Using Excel and Outlook on the guest, I am seeing glitches that are very similar to the ones that are visibles ont the screenshot provided by sunrider. In its current state, 3D acceleration using VBoxSVGA is not usable, at least not reliably, not on my rig.

FWIW I will also provide the VBox log for this VBox session.


Changed 2 weeks ago by essaion

VBox.log and VBoxHardening.log

comment:12 Changed 13 days ago by essaion

It might not be of much help, but I can add that I find the VBoxVGA graphic controller to be much more reliable, as when using it, the visual glitches never appear, and overall the VM is rock-stable. Using VBoxSVGA, I was witnessing about one crash a day: the whole VM would simply stop responding, and VBox.log would contain only one record about the crash ("VMMDev: vmmDevHeartbeatFlatlinedTimer: Guest seems to be unresponsive. Last heartbeat received 4 seconds ago"). Even minutes after the VM stopped responding. :/

comment:13 Changed 4 days ago by Allebone

I am also affected by this same bug, that means I cannot use Office365 Teams desktop app in a windows guest with 3d acceleration enabled. I am using Ubuntu 19.10 Virtualbox host. When 3d is enabled then Teams is completely black as described, however you can interact with it if you guess where to click, so it is functioning, just not displaying any image. Guest additions are 6.0.14. Disabling the 3D and only having 2D ticked resolves the issue.

comment:14 Changed 3 hours ago by sunlover

The problem with MS Office applications should be fixed in the latest VirtualBox 6.0.x revision 134701.

Please install the VirtualBox host package first. Then update the guest additions in the guest.

Please make sure that you download and install the guest additions 6.0.x revision 134701, because VirtualBox host packages might include an older GA ISO.

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