Ticket #16114 (closed defect: obsolete)

Opened 4 years ago

Last modified 5 months ago

Guest W10 Enterprise N crash (BSOD) (SYSTEM_SERVICE_EXCEPTION) on W10 Pro N host - italc vnchooks.dll suspected

Reported by: davidgaca Owned by:
Component: VMM Version: VirtualBox 5.1.8
Guest type: Windows Host type: Windows



I'm using VirtualBox 5.1.8 (but with 5.1.6 I had the same issue) in a classroom environment of 15 student PCs running Windows 10 Pro N.

Windows guests (Windows 10 Enterprise N, and W2K12R2 with update) randomly crash with "SYSTEM_SERVICE_EXCEPTION" and tend to reboot and throw the same error again.

I'm attaching:

  • full Virtualbox logs
  • Windows 10 Enterprise N memory dump
  • msinfo32 report about host hardware and system.

After reviewing the virtualbox logs, I suspect the culprit is "vnchooks.dll" of italc, but I have no experience in debugging this issues.

"00:05:18.632201 supR3HardenedErrorV: supR3HardenedMonitor_LdrLoadDll: rejecting 'C:\Program Files\iTALC\vnchooks.dll' (C:\Program Files\iTALC\vnchooks.dll): rcNt=0xc0000190
00:25:54.692740 GIM: HyperV: Guest indicates a fatal condition! P0=0x3b P1=0xc0000005 P2=0xfffff800ce293245 P3=0xffffd0003ada1e00 P4=0x0
00:25:55.991761 AHCI#0: Reset the HBA
00:25:55.993553 AHCI#0: Port 0 reset

Thanks for your time and support!!!

Attachments Download (284.5 KB) - added by davidgaca 4 years ago.
full report:

Change History

comment:1 Changed 5 months ago by aeichner

  • Status changed from new to closed
  • Resolution set to obsolete

No activity in over 3 years, please reopen if still relevant with a recent VirtualBox release.

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