Ticket #14728 (reopened defect)

Opened 5 years ago

Last modified 5 years ago

Virtualbox crash when closing laptop lid

Reported by: lotsofjam Owned by:
Component: 3D support Version: VirtualBox 5.0.6
Keywords: crash laptop lid 3d Cc:
Guest type: other Host type: Windows


I have been able to get the person who has this issue to work around it.

One of our guys has an issue where if you close his laptop lid with virtualbox running it crashes and the vm goes into aborted state.

Via our helpdesk:-

"The instruction at 0x69866f99 referenced memory at 0x00000000. The memory could not be read. Click on OK to terminate the program"

Does not go away when disabling 3d accelleration


Developer Jessie-2015-10-21-13-58-41.log Download (104.0 KB) - added by lotsofjam 5 years ago.

Change History

Changed 5 years ago by lotsofjam

comment:1 Changed 5 years ago by lotsofjam

I have a "hardening" log as well, do you need it?

comment:2 Changed 5 years ago by frank

No, thank you. It would be more helpful if you could provide an application dump. Preferred method would be to use the process explorer to generate a full dump of the crashing process. Unfortunately I cannot provide you a server for uploading the dump. Perhaps you find one and can tell us the URL? Feel free to contact me by private email to provide the URL (frank _dot_ mehnert _at_ oracle _dot_ com).

comment:3 Changed 5 years ago by lotsofjam

Hi frank, sorry it took me so long to respond, I have been on holiday for the last 8 days. I'll get you that asap. The developer this laptop belongs to has it with him.

comment:4 Changed 5 years ago by lotsofjam

I have sent you an email.

comment:5 Changed 5 years ago by amedvedev

I analyzed dump and saw that it failed in guest VM inside of Intel Integrated Graphics driver (ig75icd64.sys) in a call from ATI Graphics driver (atig6pxx.sys). I saw that the Intel driver is relatively new, but ATI driver is an old one. So, please, renew Graphics drivers and check how it will work.

comment:6 Changed 5 years ago by lotsofjam

It appears that upgrading the ATI driver has cured the issue. I am sorry for wasting any time.

comment:7 Changed 5 years ago by frank

  • Status changed from new to closed
  • Resolution set to worksforme

Thanks for letting us know!

comment:8 Changed 5 years ago by lotsofjam

Hello again. I am afraid this issue still persists. It seems to happen pretty infrequently now but it still happens. I updated this laptops drivers to the latest that were available from Dell.

I cannot update them to the latest from ATIs website because it does not function properly, it need to come from the OEM. I would also like to point out that this is happening on two laptops now, not just this one. They are both Dell Latitude E6540s.

I am sending you another dmp file to your email.

comment:9 Changed 5 years ago by lotsofjam

  • Status changed from closed to reopened
  • Resolution worksforme deleted
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