Ticket #13336 (new defect)

Opened 7 years ago

Last modified 5 years ago

MacBook Pro Retina 2014 crashes when connected to Thunderbolt display

Reported by: Kees de Kooter Owned by:
Component: other Version: VirtualBox 4.3.14
Keywords: retina Cc:
Guest type: other Host type: Mac OS X


MacBook Pro Retina Mid-2014, OS X Mavericks 10.9.4 crashes with a kernel panic after it is connected to the Apple Thunderbolt Display.

Here is the head of the panic log:

Fri Aug 29 19:04:48 2014
panic(cpu 0 caller 0xffffff80162dc24e): Kernel trap at 0xffffff80162a87e3, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x00000000189d2000, CR4: 0x00000000001626e0
RAX: 0x0000000000000080, RBX: 0x0000000000000000, RCX: 0xffffff80168d0320, RDX: 0xffffff80168d01c0
RSP: 0xffffff8225723c70, RBP: 0xffffff8225723d80, RSI: 0xffffff80227b8dc8, RDI: 0xffffff80168d01c0
R8:  0x0000000000000021, R9:  0x0000000000000010, R10: 0x0000000000000001, R11: 0xffffff801622fe40
R12: 0xffffff80168d0420, R13: 0x00000000003bca45, R14: 0x0000000000000001, R15: 0x0000000000000010
RFL: 0x0000000000010202, RIP: 0xffffff80162a87e3, CS:  0x0000000000000008, SS:  0x0000000000000010
Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address
0xffffff8225723900 : 0xffffff8016222f79 
0xffffff8225723980 : 0xffffff80162dc24e 
0xffffff8225723b50 : 0xffffff80162f3746 
0xffffff8225723b70 : 0xffffff80162a87e3 
0xffffff8225723d80 : 0xffffff8016681300 
0xffffff8225723ef0 : 0xffffff80166e1f6f 
0xffffff8225723f00 : 0xffffff801669b8cc 
0xffffff8225723f20 : 0xffffff801624a20a 
0xffffff8225723fb0 : 0xffffff80162d7417 

BSD process name corresponding to current thread: kernel_task

Mac OS version:

Kernel version:
Darwin Kernel Version 13.3.0: Tue Jun  3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8
Kernel slide:     0x0000000016000000
Kernel text base: 0xffffff8016200000
System model name: MacBookPro11,2 (Mac-3CBD00234E554E41)

System uptime in nanoseconds: 3724286466644
last loaded kext at 3687521824681:	104 (addr 0xffffff7f984cc000, size 49152)
last unloaded kext at 3613279530786:	656.4.1 (addr 0xffffff7f9854f000, size 53248)
loaded kexts:
org.virtualbox.kext.VBoxNetAdp	4.3.14
org.virtualbox.kext.VBoxNetFlt	4.3.14
org.virtualbox.kext.VBoxUSB	4.3.14
org.virtualbox.kext.VBoxDrv	4.3.14	104	360.8.14	660.4.0	5.0.2

Apple Support suggested to contact VirtualBox support. If I remove VB from my machine it crashes no longer.

Change History

comment:1 Changed 5 years ago by tuborg

It is an Apple problem with Thunderbolt display. A lot of complaining for this crap on their tech-support web site for the last 4 years. Still Apple do not want to fix the issue.

The issue could be mitigated (works for me and whenever I know for 99% cases, 1 crash per month is still possible) if you follow these 3 steps:
1) Choose your Mac Book pro display as a primary (In a display preferences just drag and drop system menu to MacBookPro Display image)
2) When you disconnect your Thunderbolt display - power off it from wall outlet.
3) Keep clean your USB ports on Display monitor UsbHub empty.

The problems persist still on Mavericks, Yosemite. Did not checkit it with El Capitan.

Version 1, edited 5 years ago by tuborg (previous) (next) (diff)
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