VirtualBox

Opened 11 years ago

Closed 8 years ago

#11953 closed defect (obsolete)

VBox Requires Windows Service to Quit Before Installing

Reported by: jackwitherell Owned by:
Component: installer Version: VirtualBox 4.2.16
Keywords: Installer, iphlpsvc.dll, Windows 8 Cc:
Guest type: Windows Host type: Windows

Description

Whenever I try to install Virtual Box on Windows 8 SP1 the installer tells me that I need to close the application iphlpsvc.dll, which is a Windows service, so it's impossible to stop.

Clicking retry closes the window and makes it pop up several seconds later. If I click cancel, it says that it didn't finish the installation, but it creates a desktop shortcut.

opening the installer asks me if I want to repair or uninstall.

Uninstalling asks me to close the process VirtualBox Interface, which is impossible to close from the task manager, which is listed as a background process.

If I click repair, it repairs the installation of virtualbox (which is impossible, I don't know how it does it) and then tells me that I need to restart my computer.

Restarting my computer and running it from the shortcut on my desktop doesn't work, every time I run it it creates a new background process called Oracle VM VirtualBox Manager which can be closed but doesn't do anything since it's a "Background Process". No windows pop up.

The installation is broken and can't even be uninstalled with microsoft's software uninstaller in the control panel.

Change History (2)

comment:1 by Frank Mehnert, 10 years ago

Sorry, never seen a similar behavior.

comment:2 by aeichner, 8 years ago

Resolution: obsolete
Status: newclosed

Please reopen if still relevant with a recent VirtualBox release.

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