Changes between Version 102 and Version 103 of User_FAQ

Timestamp:

Feb 25, 2010 10:22:32 AM (14 years ago)

Author:

Frank Mehnert

Comment:

--

User_FAQ

@@ -8 +8 @@
 
 This particular FAQ is for end-user issues only; you may want to look at the [wiki:"Developer_FAQ" Developer FAQ] and [wiki:"Licensing_FAQ" Licensing FAQ] for additional topics.
+
+== How to get help ==
+Note that support for non-paying customers is done on a best-effort basis. Note further that as the reporter of a problem, it's your responsibility to provide accurate information. Below are key pieces of data you should provide when requesting help from a [http://www.virtualbox.org/wiki/Mailing_lists mailing list] or when reporting a bug in the [http://www.virtualbox.org/wiki/Bugtracker public bug tracker].
+
+'''Environment:'''
+ * Version of !VirtualBox installed (e.g. 3.1.2)
+ * Type and version of the Host Operating System (e.g. openSUSE 11.2, Windows XP SP3, etc.)
+ * Type and version of the Guest OS
+
+'''Problem:'''
+ * What are you trying to accomplish
+ * What did you expect and what was the result?
+
+'''Attempted Resolutions:'''
+ * Have you searched the User Manual?
+ * What have you attempted and what was the result of each attempt?
+
+Do '''not''' post VBox.log files to a mailing list -- better open a bug report ([http://www.virtualbox.org/search?link&q=&ticket=on search] for existing bugs before!) and attach the VBox.log file there.
 
 == General ==