Changes between Version 97 and Version 98 of Bugtracker
- Timestamp:
- Nov 24, 2016 2:23:06 PM (7 years ago)
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Bugtracker
v97 v98 3 3 This site offers a public bugtracker. In case you encounter problems with !VirtualBox or have other suggestions for improvements, you can use this facility to report those issues, which will then be called a "ticket". Each such ticket receives a unique number that you can later refer to in order to see if any progress was made, or add comments to it. 4 4 5 == Howto improve your chances of getting your problem solved ==5 == Some advice to improve your chances of getting your problem solved == 6 6 7 7 * '''Remember''' that !VirtualBox has a huge community including highly skilled programmers. The core team is small and busy, the number of users with bug reports is large and we have to prioritise customer issues. But there might well be someone else out there with the same problem and the skills to fix it. Or talk to us about whether it would be covered by a support contract for a given number of licences. … … 9 9 * '''Try out a [wiki:Testbuilds test build]''' to see if the problem has already been fixed. 10 10 * '''Do some research''' (e.g. using search engines, our [http://forums.virtualbox.org forums] and [search:?link&q=&ticket=on existing bug tickets]) before creating a ticket. Try to '''solve as much of the problem''' as you can yourself or in collaboration with other users. 11 12 == Some advice to make your bug ticket as useful as possible == 13 11 14 * Describe as precisely as you can '''how to reproduce the problem''', bearing in mind that it may be triggered by something special on your own computer system. Fixing problems which cannot be reproduced is long and painful, both for the developer '''and the bug reporter'''. It may help to find other people with the same problem and compare notes. 12 15 * '''Attach a (full) log file''' straight away to save time for you and for us. The log file contains a lot of useful information about both the host and the guest systems as well as information about what happened during a particular machine run. Please '''do not cut and paste it'''.