7 | | '''Please be aware''' that although we (the core team) invest a lot of effort into user bug reports, '''we receive more bug reports''' than we can read, let alone resolve, so we tend to focus on tickets which seem important to us - because they impact a lot of people, or some people very severely, or paying customers, or look like something which can be fixed quickly. Just as we cannot make demands of you, '''neither can you demand''' that we work on a particular issue, however important it may seem to you. |
| 7 | '''Please understand''' that although we (the core team) invest a lot of effort into user bug reports, '''we receive more bug reports''' than we can read, let alone resolve. Just as we cannot make demands of you, '''neither can you demand''' that we work on a particular issue, however important it may seem to you. |
12 | | * '''Do some research''' (e.g. using search engines, our [http://forums.virtualbox.org forums] and [search:?link&q=&ticket=on existing bug tickets]) before creating a ticket. Your problem may well be known; someone (we or others) may have solved it or be working on a solution; you may find out enough to solve it yourself. |
13 | | * Try out a [wiki:Testbuilds test build] to see if the problem has already been fixed. |
14 | | * You should find out and understand as much about the problem as possible before creating the ticket, so that you can create '''as clear, as complete and as concise''' a description as possible for whoever (us, someone else, yourself) attempts to fix the problem. Consider using the forums to get help with this. |
15 | | * As many problems involve using '''software or operating systems with which we are not familiar''', or do not even have access to, with !VirtualBox, you can help us by using your own knowledge of the software and the help channels available for it to '''analyse the problem yourself''' and find out the simplest possible way to reproduce it. |
| 12 | * '''Try out a [wiki:Testbuilds test build]''' to see if the problem has already been fixed. |
| 13 | * '''Do some research''' (e.g. using search engines, our [http://forums.virtualbox.org forums] and [search:?link&q=&ticket=on existing bug tickets]) before creating a ticket. Try to '''solve as much of the problem''' as you can yourself or in collaboration with other users. |