Changes between Version 75 and Version 76 of Bugtracker

Timestamp:

Feb 11, 2013 2:48:23 PM (11 years ago)

Author:

Michael Thayer

Comment:

Positive spin.

Bugtracker

@@ -3 +3 @@
 This site offers a public bugtracker. In case you encounter problems with !VirtualBox or have other suggestions for improvements, you can use this facility to report those issues, which will then be called a "ticket". Each such ticket receives a unique number that you can later refer to in order to see if any progress was made, or add comments to it.  
 
-'''Please be aware''' that we (the core team) receive more bug reports than we can read, let alone resolve, so we tend to focus on tickets which seem important to us - because they impact a lot of people, or some people very severely, or paying customers, or look like something which can be fixed quickly.  Just as we cannot make demands of you, neither can you demand that we work on a particular issue, however important it may seem to you.
+'''Please be aware''' that although we (the core team) invest a lot of effort into user bug reports, we receive more bug reports than we can read, let alone resolve, so we tend to focus on tickets which seem important to us - because they impact a lot of people, or some people very severely, or paying customers, or look like something which can be fixed quickly.  Just as we cannot make demands of you, neither can you demand that we work on a particular issue, however important it may seem to you.
 
 Remember also though that !VirtualBox is open source software.  Fixing bugs is a process of collaboration between reporters who can reproduce and study them and developers who fix them (where the two groups may well overlap).  And if the core team are not able to work on a particular issue someone else or you yourself can do so and we can integrate the solution if it does not impact other people.  A good bug ticket is a great aid for whoever chooses to work on a problem.