Ticket #9629 (closed defect: fixed)

Opened 7 years ago

Last modified 6 years ago

BSOD when using Excel 2010 to access SSAS cubes

Reported by: cgwaters Owned by:
Priority: major Component: guest additions
Version: VirtualBox 4.1.2 Keywords:
Cc: Guest type: Windows
Host type: Windows


Using VirtualBox 4.1.2r73507. Host OS is Windows 7 SP1 x64. Guest OS is Windows Server 2008 R2. VBoxDisp.dll and VBoxVideo.sys are both product version 4.1.2.r73507.

In the VM, when I launch Microsoft Excel 2010, connect to a cube in a SQL Server Analysis Services database on the same VM, and attempt to add values to a pivot, the VM consistently hangs and generates a BSOD pointing to VBoxDisp.sys. I opened up a case with Microsoft Product Support; they examined the memory dump files and determined that VBoxDisp.sys is the culprit, also.

The Display Settings for the VM are 16Mb, 1 monitor, and no 3D nor 2D video acceleration.

The guest's C:\Windows\MEMORY.DMP file is 255MB.

This is my first VirtualBox bug post. I've attached a screenshot of the BSOD. I'm not sure what other files to add...nor how to obtain them. The page the minidump link (above) points to doesn't seem to provide any details as to what a "minidump" actually is. Appreciate any pointers as to what else I can provide to try to resolve this problem.


VirtualBoxBSOD.png Download (49.9 KB) - added by cgwaters 7 years ago.
VBox.log Download (76.7 KB) - added by cgwaters 7 years ago.

Change History

Changed 7 years ago by cgwaters

comment:1 in reply to: ↑ description ; follow-up: ↓ 2 Changed 7 years ago by cgwaters

My apologies. My references to VBoxDisp.sys in my initial post should be to VBoxDisp.dll, instead.

comment:2 in reply to: ↑ 1 Changed 7 years ago by cgwaters

BTW, I did *not* select "Direct3D Support (Experimental)" during the VirtualBox Guest Additions 4.1.2 Setup process within the guest.

Changed 7 years ago by cgwaters

comment:3 Changed 7 years ago by cgwaters

I haven't received any feedback on this defect ticket. What more can I do to help the VirtualBox team resolve this problem?

comment:4 Changed 7 years ago by misha

Sorry for delay. Did you try the most recent version of VBox 4.1.6 to see if the bug is fixed there?
If the bug is still present, I will need a crash dump to detect the problem. You can configure your system to generate a  minidump that is quite small in size, and that you will be able to attach here.

comment:5 Changed 6 years ago by cgwaters

Thanks, Misha. I installed VirtualBox 4.16, including the Guest Additions. Windows Server 2008 R2 no longer crashes when I manipulate pivots within Excel 2010. I believe this ticket can be marked as 'resolved'. Thank you!

comment:6 Changed 6 years ago by misha

  • Status changed from new to closed
  • Resolution set to fixed

Great to know, thanks for the feedback!

Note: See TracTickets for help on using tickets.
ContactPrivacy policyTerms of Use