VirtualBox

Opened 13 years ago

Closed 13 years ago

#9508 closed defect (fixed)

BSOD when running snipping tool => Fixed in SVN

Reported by: Diego Owned by:
Component: guest additions Version: VirtualBox 4.1.2
Keywords: Cc:
Guest type: Windows Host type: Linux

Description

Using VirtualBox 4.1.2r73507, and the guest OS is Windows 7 SP1 x64. The "Virtualbox Graphics Adapter" is with driver VBoxVideo.sys version 4.1.2.73507 and VBoxDisp.dll at version 4.1.2.73507

When running the snipping tool to capture a picture of a section of the VM screen, the VM will hang and sometimes, shows a BSOD pointing to VBoxDisp.

The VM is at 16Mb, with 1 monitor only, and no 3D nor 2D video acceleration. I am attaching the memory dump debugger output. (Memory dump is 351Mb).

Attachments (3)

vboxdisp-memdump.txt (10.2 KB ) - added by Diego 13 years ago.
082611-22421-01.dmp (262.5 KB ) - added by Diego 13 years ago.
082811-25350-01.dmp (262.5 KB ) - added by Diego 13 years ago.

Download all attachments as: .zip

Change History (12)

by Diego, 13 years ago

Attachment: vboxdisp-memdump.txt added

comment:1 by Diego, 13 years ago

Even if upping the VM video memory from 16Mb to 32Mb, same problem.

comment:2 by misha, 13 years ago

Could you attach a minidump for the crash here?

comment:3 by Diego, 13 years ago

the only thing that I have is the memory dump which is 351Mb. Can I attach something that big? I can change the windows settings to make a minidump, if you like. Let me know

comment:4 by Diego, 13 years ago

Same things happened to me when creating a PivotTable inside Excel 2010. Attached the minidumps you were looking for.

by Diego, 13 years ago

Attachment: 082611-22421-01.dmp added

by Diego, 13 years ago

Attachment: 082811-25350-01.dmp added

comment:5 by misha, 13 years ago

Thanks for the dumps. We've fixed the issue that was causing this crash. Please try this test build of guest additions and let me know whether it solves the problem for you.
To install the guest additions, just attach this iso image to a VM and run the additions installer from it.

comment:6 by Diego, 13 years ago

Ok, I am downloading this guest additions, will let you know in a few minutes if it works or not

comment:7 by Diego, 13 years ago

Downloaded and install the new guest additions tools, and it is working fine now. I guess its fine to close this ticket. Thank you for you help!

comment:8 by misha, 13 years ago

Summary: BSOD when running snipping toolBSOD when running snipping tool => Fixed in SVN

Thanks for the feedback, closing..

comment:9 by Frank Mehnert, 13 years ago

Resolution: fixed
Status: newclosed

VBox 4.1.4 contains the fix. Please also update your Guest Additions.

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