VirtualBox

Ticket #9508 (closed defect: fixed)

Opened 3 years ago

Last modified 3 years ago

BSOD when running snipping tool => Fixed in SVN

Reported by: diegowsky Owned by:
Priority: major Component: guest additions
Version: VirtualBox 4.1.2 Keywords:
Cc: Guest type: Windows
Host type: Linux

Description

Using VirtualBox 4.1.2r73507, and the guest OS is Windows 7 SP1 x64. The "Virtualbox Graphics Adapter" is with driver VBoxVideo.sys version 4.1.2.73507 and VBoxDisp.dll at version 4.1.2.73507

When running the snipping tool to capture a picture of a section of the VM screen, the VM will hang and sometimes, shows a BSOD pointing to VBoxDisp.

The VM is at 16Mb, with 1 monitor only, and no 3D nor 2D video acceleration. I am attaching the memory dump debugger output. (Memory dump is 351Mb).

Attachments

vboxdisp-memdump.txt Download (10.2 KB) - added by diegowsky 3 years ago.
082611-22421-01.dmp Download (262.5 KB) - added by diegowsky 3 years ago.
082811-25350-01.dmp Download (262.5 KB) - added by diegowsky 3 years ago.

Change History

Changed 3 years ago by diegowsky

comment:1 Changed 3 years ago by diegowsky

Even if upping the VM video memory from 16Mb to 32Mb, same problem.

comment:2 Changed 3 years ago by misha

Could you attach a minidump for the crash here?

comment:3 Changed 3 years ago by diegowsky

the only thing that I have is the memory dump which is 351Mb. Can I attach something that big? I can change the windows settings to make a minidump, if you like. Let me know

comment:4 Changed 3 years ago by diegowsky

Same things happened to me when creating a PivotTable inside Excel 2010. Attached the minidumps you were looking for.

Changed 3 years ago by diegowsky

Changed 3 years ago by diegowsky

comment:5 Changed 3 years ago by misha

Thanks for the dumps. We've fixed the issue that was causing this crash. Please try  this test build of guest additions and let me know whether it solves the problem for you.
To install the guest additions, just attach this iso image to a VM and run the additions installer from it.

comment:6 Changed 3 years ago by diegowsky

Ok, I am downloading this guest additions, will let you know in a few minutes if it works or not

comment:7 Changed 3 years ago by diegowsky

Downloaded and install the new guest additions tools, and it is working fine now. I guess its fine to close this ticket. Thank you for you help!

comment:8 Changed 3 years ago by misha

  • Summary changed from BSOD when running snipping tool to BSOD when running snipping tool => Fixed in SVN

Thanks for the feedback, closing..

comment:9 Changed 3 years ago by frank

  • Status changed from new to closed
  • Resolution set to fixed

VBox 4.1.4 contains the fix. Please also update your Guest Additions.

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