Ticket #8479 (closed defect: obsolete)

Opened 7 years ago

Last modified 3 years ago

Virtual Box GUI locks up on close; Access denied

Reported by: nightware Owned by:
Priority: major Component: other
Version: VirtualBox 4.0.4 Keywords:
Cc: Guest type: Linux
Host type: Windows

Description (last modified by frank) (diff)

Virtual Box (4.0.4) crashes just before it wants to close.

Log is attached.

Host machine Win7 Sp1 x64 Huest machines 2 Ubuntu 10.04 Guest machines

Maybe 4.0.4 issue, maybe Win7 Sp1 issue crashes with MS Windows Error Service coming up to search for a solution. Messsage: Name der fehlerhaften Anwendung: VirtualBox.exe, Version:, Zeitstempel: 0x4d5d4b1d Name des fehlerhaften Moduls: ig4icd64.dll, Version:, Zeitstempel: 0x4a6f79ac Ausnahmecode: 0xc0000005 Fehleroffset: 0x000000000003ee1f ID des fehlerhaften Prozesses: 0xa74 Startzeit der fehlerhaften Anwendung: 0x01cbd90f07d74d64 Pfad der fehlerhaften Anwendung: C:\PROGRA~1\Oracle\VIRTUA~1\VirtualBox.exe Pfad des fehlerhaften Moduls: C:\Windows\system32\ig4icd64.dll Berichtskennung: b1fd0ad5-4508-11e0-890e-00a0d1ac1f46

sorry for German :)

crash happens every time


VBox.log.1 Download (52.8 KB) - added by nightware 7 years ago.
VirtualBox log
Vbox Crash.evtx Download (68.0 KB) - added by nightware 7 years ago.
4 crashes Windows log
VBox.log Download (60.4 KB) - added by nightware 7 years ago.
log of a different machine

Change History

Changed 7 years ago by nightware

Changed 7 years ago by nightware

4 crashes Windows log

Changed 7 years ago by nightware

log of a different machine

comment:1 Changed 7 years ago by nightware

effect: saving of the virtual machine is not possible

comment:2 Changed 7 years ago by sunlover

This is most likely the same problem as in ticket

Please update the host graphics card driver to the latest version.

comment:3 Changed 7 years ago by nightware

updated Intel Graphics drivers still the same issue, same Exception code and Error Offset

I know have the newest available driver for my graphics card installed. Due to the fact, that it doesn't let me install intel drivers nor let me use the intel online driver update service, this is a driver from 21.10.09.

Also filing a service request with my oem (ACER)

Graphics Card is onboard GM45 Chipset , Intel GMA X4500MHD , intel Series 4 Express graphics card driver

comment:4 Changed 7 years ago by nightware

got a couple of updates:

I have not had ANY other driver issues with my laptop so far, so I want to emphasize the possibility of a VirtualBox issue.

I have a workaround, that - with reduced capabilities - works. Deactivate 3D support.

Regarding the host graphics drivers: I confirmed the issue with 2 versions of the drivers: this is (last on Acer webpage) and (current as of Microsoft Windows update tools).

In order to confirm the issue is not to a wrong driver installation, I COMPLETELY deinstalled the display drivers leaving me with the Standard VGA drivers. Consequetively installing the above mentioned versions of the display drivers, I tested VirtualBox at each stage.

The result is (with 3D support enabled): Standard drivers: NO problem crash crash

With 3D support disabled: works

I have 3 different guest OS running, the issue is the same for all of them.

In the end it could be an issue with the interoperation between VBox and INtel graphics drivers. ?!

Host is Windows 7 Professional SP1 (x64) with all updates installed.

comment:5 Changed 3 years ago by frank

  • Status changed from new to closed
  • Resolution set to obsolete
  • Description modified (diff)
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