VboxService.exe goes zombie in winXP

[James Moe]

Since v4.0.0, the application daemon VBoxService.exe faults in some way that makes it act like a zombie process. Any other process currently running, e.g. Photoshop 6, exhibits a hang, presumably waiting for VBoxService.exe which never responds. The application must be forced to quit.

When logging out, VBoxService.exe must be forced to quit ("Application not responding. End Task?"). All is well after logging back in.

The only thing in the Event Viewer is that the original program hung.

[James Moe]

Log file when an app hung because VBoxService.exe hung.

[James Moe]

Another instance where vboxservice.exe ceased to function.

[James Moe]

The windows VM was booted, logged into a user account, started Photoshop 6, opened a graphics file that had text in it, began to edit the text layer. That is when VBoxService.exe hung.

I must force-quit the application, start log out, force-quit VBoxService.exe before the logout can complete. Usually there is no problem with VBoxService.exe until the next time I boot Windows.

[James Moe]

This persists in v4.1.4_74291_openSUSE114-1.x86_64.

I was installing Adobe Creative Suite v5.5 in a Windows XP VM. VBoxService.exe persistently became a zombie while entering the product license code, preventing further keyboard input. To install the product I had to: un-install the Guest Additions, install the product, re-install the Additions.

I have seen this problem occur with some other Adobe product as well although I do not remember which one at the moment.

[James Moe]

4.1.18_78361_openSUSE114-1.x86_64

Still happens. Same conditions.

[Frank Mehnert]

Could you do a bit more debugging? In the guest, please open regedit.exeand add/edit the following keys:

HKLM\SYSTEM\CurrentControlSet\Services\VBoxService\ImagePath = "system32\VBoxService.exe -vvvv --logfile c:\VBoxService.log" (REG_EXPAND_SZ)

After the registry modification were made the guest needs to be restarted. Please then attach the VBoxService.log file(s) (will be written to C:\ on the guest) to this defect. Thanks!

[James Moe]

vboxservice log file (partial, see comments)

[James Moe]

vboxservice log file, complete

[James Moe]

I have attached a log file that contains the event(s) when the program ceases to respond to keyboards events. I was entering text in Photoshop v6; all text input suddenly stopped and I had to Force Quit the program. When I logged out, I was asked to Force Quit VBoxService.

The event(s) occurred in the time frame 00:05 through 00:06.

Later: Due to a bit of fumbling on my part, there is a partial log which can be ignored, and the complete log, compressed.

[Frank Mehnert]

Unfortunately we didn't spot any problem in the log file. It even looks like the VBoxService process did successfully terminate. Are you sure you posted the correct log file?

[James Moe]

Yes. It was not there when I started the session and continued to grow until I ended it.

[James Moe]

Still a problem in v4.3.4.

openSUSE 13.1

linux v3.11.6-4-desktop x86_64

[James Moe]

VM log from most recent failure

[aeichner]

Please reopen if still relevant with a recent VirtualBox release.