VirtualBox

Ticket #8427 (new defect)

Opened 3 years ago

Last modified 4 months ago

VboxService.exe goes zombie in winXP

Reported by: jimoe Owned by:
Priority: major Component: other
Version: VirtualBox 4.0.4 Keywords: VBoxService, winxp, hang
Cc: Guest type: Windows
Host type: Linux

Description (last modified by frank) (diff)

Since v4.0.0, the application daemon VBoxService.exe faults in some way that makes it act like a zombie process. Any other process currently running, e.g. Photoshop 6, exhibits a hang, presumably waiting for VBoxService.exe which never responds. The application must be forced to quit.

When logging out, VBoxService.exe must be forced to quit ("Application not responding. End Task?"). All is well after logging back in.

The only thing in the Event Viewer is that the original program hung.

Attachments

vbox-winxp.log Download (59.8 KB) - added by jimoe 3 years ago.
Log file when an app hung because VBoxService.exe hung.
vbox-winxp.2.log Download (52.9 KB) - added by jimoe 3 years ago.
Another instance where vboxservice.exe ceased to function.
VBoxService-splat-2.log Download (420.0 KB) - added by jimoe 20 months ago.
vboxservice log file (partial, see comments)
VBoxService.log.gz Download (35.8 KB) - added by jimoe 20 months ago.
vboxservice log file, complete
VBox.log Download (98.6 KB) - added by jimoe 4 months ago.
VM log from most recent failure

Change History

Changed 3 years ago by jimoe

Log file when an app hung because VBoxService.exe hung.

Changed 3 years ago by jimoe

Another instance where vboxservice.exe ceased to function.

comment:1 Changed 3 years ago by jimoe

The windows VM was booted, logged into a user account, started Photoshop 6, opened a graphics file that had text in it, began to edit the text layer. That is when VBoxService.exe hung.

I must force-quit the application, start log out, force-quit VBoxService.exe before the logout can complete. Usually there is no problem with VBoxService.exe until the next time I boot Windows.

comment:2 Changed 2 years ago by jimoe

This persists in v4.1.4_74291_openSUSE114-1.x86_64.

I was installing Adobe Creative Suite v5.5 in a Windows XP VM. VBoxService.exe persistently became a zombie while entering the product license code, preventing further keyboard input. To install the product I had to: un-install the Guest Additions, install the product, re-install the Additions.

I have seen this problem occur with some other Adobe product as well although I do not remember which one at the moment.

comment:3 Changed 20 months ago by jimoe

4.1.18_78361_openSUSE114-1.x86_64

Still happens. Same conditions.

comment:4 Changed 20 months ago by frank

  • Description modified (diff)

Could you do a bit more debugging? In the guest, please open regedit.exeand add/edit the following keys:

HKLM\SYSTEM\CurrentControlSet\Services\VBoxService\ImagePath = "system32\VBoxService.exe -vvvv --logfile c:\VBoxService.log" (REG_EXPAND_SZ)

After the registry modification were made the guest needs to be restarted. Please then attach the VBoxService.log file(s) (will be written to C:\ on the guest) to this defect. Thanks!

Changed 20 months ago by jimoe

vboxservice log file (partial, see comments)

Changed 20 months ago by jimoe

vboxservice log file, complete

comment:5 Changed 20 months ago by jimoe

I have attached a log file that contains the event(s) when the program ceases to respond to keyboards events. I was entering text in Photoshop v6; all text input suddenly stopped and I had to Force Quit the program. When I logged out, I was asked to Force Quit VBoxService.

The event(s) occurred in the time frame 00:05 through 00:06.

Later: Due to a bit of fumbling on my part, there is a partial log which can be ignored, and the complete log, compressed.

comment:6 Changed 20 months ago by frank

Unfortunately we didn't spot any problem in the log file. It even looks like the VBoxService process did successfully terminate. Are you sure you posted the correct log file?

comment:7 Changed 20 months ago by jimoe

Yes. It was not there when I started the session and continued to grow until I ended it.

comment:8 Changed 4 months ago by jimoe

Still a problem in v4.3.4.

openSUSE 13.1

linux v3.11.6-4-desktop x86_64

Changed 4 months ago by jimoe

VM log from most recent failure

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