Ticket #8384 (closed defect: obsolete)

Opened 7 years ago

Last modified 4 years ago

TurboTax 2010 fails to launch in VB 4.x+

Reported by: cement_head Owned by:
Priority: major Component: other
Version: VirtualBox 4.0.4 Keywords:
Cc: Guest type: Windows
Host type: Linux

Description (last modified by frank) (diff)

TT 2010 worked well in VB 3.2 on Linux host (Ubuntu Lucid). After upgrading to TT 4.0.4 (Feb 18th), program will not launch. (All other XP programs work fine). I believe TT is compiled onto the running O/S. The error code if from an intuit environmental variable called intuit.ctg.wte.service and the error code is 17800333213. Un-installing, rebooting and installing (the guest OS) has no effect.

Downgrading to 3.2 permits proper functioning of 2010 TurboTax.

  • CH

Change History

comment:1 Changed 7 years ago by cement_head

sorry - uninstalling TT (not the windows XP)

comment:2 Changed 7 years ago by gururise

I confirm that Turbo Tax 2010 fails on 4.0.4 with the "intuit.ctg.wte.service" error.

comment:3 Changed 7 years ago by frank

Is this related to #7800?

comment:4 Changed 7 years ago by cement_head

Yes, I believe so. See this post here:

I think given how long TT takes to install, that it compiles against the running O/S (in this case the WinXP inside the VB). When it does so, it can't get a read on the new 2D/3D driver in VB 4+ and then barfs. If you pull (install) the GuestAdditions and then uncheck 2D/3D supposedly it will work. Downgrading back to 3.2 also is a temp workaround.

  • CH

comment:5 Changed 7 years ago by cement_head

Oops, That should be UNINSTALL the GuestAdditions in the post above.

Incidentally, TT 2010 installs in VB 3.2 WITH the GuestAdditions installed.

comment:6 Changed 4 years ago by frank

  • Status changed from new to closed
  • Resolution set to obsolete
  • Description modified (diff)
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