Ticket #8384 (new defect)

Opened 3 years ago

Last modified 3 years ago

TurboTax 2010 fails to launch in VB 4.x+

Reported by: cement_head Owned by:
Priority: major Component: other
Version: VirtualBox 4.0.4 Keywords:
Cc: Guest type: Windows
Host type: Linux


TT 2010 worked well in VB 3.2 on Linux host (Ubuntu Lucid). After upgrading to TT 4.0.4 (Feb 18th), program will not launch. (All other XP programs work fine). I believe TT is compiled onto the running O/S. The error code if from an intuit environmental variable called intuit.ctg.wte.service and the error code is 17800333213. Un-installing, rebooting and installing (the guest OS) has no effect.

Downgrading to 3.2 permits proper functioning of 2010 TurboTax.

  • CH

Change History

comment:1 Changed 3 years ago by cement_head

sorry - uninstalling TT (not the windows XP)

comment:2 Changed 3 years ago by gururise

I confirm that Turbo Tax 2010 fails on 4.0.4 with the "intuit.ctg.wte.service" error.

comment:3 Changed 3 years ago by frank

Is this related to #7800?

comment:4 Changed 3 years ago by cement_head

Yes, I believe so. See this post here:

I think given how long TT takes to install, that it compiles against the running O/S (in this case the WinXP inside the VB). When it does so, it can't get a read on the new 2D/3D driver in VB 4+ and then barfs. If you pull (install) the GuestAdditions and then uncheck 2D/3D supposedly it will work. Downgrading back to 3.2 also is a temp workaround.

  • CH

comment:5 Changed 3 years ago by cement_head

Oops, That should be UNINSTALL the GuestAdditions in the post above.

Incidentally, TT 2010 installs in VB 3.2 WITH the GuestAdditions installed.

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