USB3 drive not recognized when connected to USB3 port

[jkister]

I have a Windows7 host w/ Debian8 guest on VirtualBox 5.2.8. WD Elements 2TB disk (​https://smile.amazon.com/gp/product/B00D0L5BH8/) and Thinkpad E560 laptop (​https://smile.amazon.com/Lenovo-ThinkPad-20EV002JUS-15-6-Inch-Processor/)

The disk connected into any usb3 port on the laptop. It is recognized and works fine under the Windows host. Once I connect the disk to the virtualbox guest, windows correctly stops seeing it and the guest shows:

[ 1786.262759] usb 1-2: new high-speed USB device number 7 using xhci_hcd
[ 1786.486278] usb 1-2: device descriptor read/64, error 18
[ 1786.775519] usb 1-2: device descriptor read/64, error 18
[ 1787.063049] usb 1-2: new high-speed USB device number 8 using xhci_hcd
[ 1787.247705] usb 1-2: device descriptor read/64, error 18
[ 1787.535498] usb 1-2: device descriptor read/64, error 18
[ 1787.818462] usb 1-2: new high-speed USB device number 9 using xhci_hcd
[ 1787.835491] usb 1-2: Invalid ep0 maxpacket: 9
[ 1788.018588] usb 1-2: new high-speed USB device number 10 using xhci_hcd
[ 1788.035487] usb 1-2: Invalid ep0 maxpacket: 9
[ 1788.036814] usb usb1-port2: unable to enumerate USB device

virtualbox list usbhost when the device is not connected to the virtualbox guest:

UUID:               91f87b8b-5c6c-4318-b582-48e82af85f67
VendorId:           0x1058 (1058)
ProductId:          0x25a2 (25A2)
Revision:           16.33 (1633)
Port:               15
USB version/speed:  3/Super
Manufacturer:       Western Digital
Product:            Elements 25A2
SerialNumber:       575853314539373957304D4D
Address:            {36fc9e60-c465-11cf-8056-444553540000}\0008
Current State:      Busy

.. and virtualbox list usbhost when the device is connected to the virtualbox guest:

UUID:               d4973955-0c60-418e-bd19-29d060869977
VendorId:           0x1058 (1058)
ProductId:          0x25a2 (25A2)
Revision:           16.33 (1633)
Port:               15
USB version/speed:  3/High
Manufacturer:       Western Digital
Product:            Elements 25A2
SerialNumber:       575853314539373957304D4D
Address:            {36fc9e60-c465-11cf-8056-444553540000}\0009
Current State:      Unavailable

the device does not show up in /dev/sd* at all and lsusb does not show the device

the guest is configured for USB3 in virtualbox settings and the guest does have the usb3 drivers loaded.

when I use a USB2 extension cable between the disk and the laptop, the device works in the virtualbox guest.

see for discussion: ​https://forums.virtualbox.org/viewtopic.php?f=6&t=82474

[jkister]

I incorrectly set the Virtualbox version in this ticket. I ran into this problem with Virtualbox 5.2.8 and it persists in 5.2.24. I dont see a way for me to change the version.

Also, this behavior does not happen with all USB3 devices. I have a Plugable USB3-SATA-UASP1 that works correctly.

I tried the same disk in my Lenovo T440 with Windows10 and a Debian7 guest, it behaves the same way with the same error.

There are no driver updates for Windows nor firmware updates for the disk.

Using a USB2 extension cord also makes that VM happy with the disk.