VirtualBox

Opened 6 years ago

Last modified 6 years ago

#17907 new defect

Mouse pointer icon frozen, mouse clicks working when USB2 enabled in Win10 VM

Reported by: inxe Owned by:
Component: USB Version: VirtualBox 5.2.16
Keywords: USB MOUSE Cc:
Guest type: Windows Host type: Windows

Description

  1. hp Zbook STudio G3 laptop, 16GB RAM, I7-6700HQ CPU @2.6GHz
  2. Windows 10 Enterprise, 64-bit OS, x64-based processor
  3. Logitech wireless mouse and keyboard, M510.
  4. VirtualBox-5.2.16-123759-Win.exe
  5. Oracle_VM_VirtualBox_Extension_Pack-5.2.16.vbox-extpack

Problem Description:

Installed VirtualBox-5.2.16-123759-Win.exe. Downloaded Windows 10 trial to create a Windows 10 VM with. Used without issue for several days. Mouse and keyboard working fine.

Installed VirtualBox guest additions. Settings->UserInterface->Devices checked Insert Guest Additions CD Image. Started VM. Ran the installer, VBoxWindowsAdditions-amd64. rebooted. Mouse and keyboard still working fine.

Needed access to usb2 devices. shutdown vm. USB2 & 3 could not be enabled. Instructions said to install extension pack. downloaded Oracle_VM_VirtualBox_Extension_Pack-5.2.16.vbox-extpack and installed. Enabled USB2: Settings->USB. Added USB devices, Intel Corp. [0001], Logitech USB Receiver [1203] Usb2 & usb3 could now be enabled in Settings. start vm.

As soon as Windows initial screen appears, mouse pointer icon appears frozen. The wait cursor (round circle) is showing and changing. moving the mouse makes the mouse cursor blink but the actual cursor does not change position. as you physically move the mouse, You can see different areas of the windows screen responding as an "invisible" mouse cursor passes over them. clicking the mouse brings up the mouse dialog menus. The host computer has no mouse capability. If I don't login and enter windows, and I stay on the login screen, I can use the tab key to move over and select shutdown. As soon as the VM shuts down, I have control over the mouse again.

While VM is shutdown, I can go back to settings, delete the USB devices I added for USB 2. when vm is restarted, I can move mouse.

I also tried a wired HP usb mouse. Same behavior.

I tried going to logitech site for updates for mouse driver. Did not find anything. Since the HP wired mouse has the exact same behavior, I don't think it is Logitech related.

Attachments (1)

vbox.log.3.zip (28.4 KB ) - added by inxe 6 years ago.
Vbox log file

Download all attachments as: .zip

Change History (2)

by inxe, 6 years ago

Attachment: vbox.log.3.zip added

Vbox log file

in reply to:  description comment:1 by Socratis, 6 years ago

You entered the wrong USB filter, one that grabs your host's mouse. Please read the following thread: USB basics and troubleshooting, all of the posts. If you still have a problem after reading through the whole thing, please head to the forums, and follow the advice of the last post and post the information requested. Please be sure to mention that you came from the bug tracker and include the ticket number.

Note: See TracTickets for help on using tickets.

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