Ticket #17621 (new defect)

Opened 5 years ago

Last modified 4 years ago

USB and LAN error when re-connecting notebook to dock

Reported by: ChrisSt Owned by:
Component: host support Version: VirtualBox 5.2.8
Keywords: Cc:
Guest type: other Host type: Windows


Environment 1: Hardware: Dell XPS 15 with Dell Dock TB16 Software: Oracle VirtualBox 5.2.6, then updated to 5.2.8 r121009

Environment 2: Hardware: Dell Precision 5520 with Dell Dock TB16 Software: Citrix Desktop Player with integrated Oracle VirtualBox 5.1.25 r117057(Qt5.6.2)

Reproducible error:

After disconnecting and reconnecting the notebook to dock:

  • LAN and USB devices connected to the dock do not work
  • In device manager the device "ASMedia USB Root Hub" shows an error:

"Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)"

Workarounds to temporarily fix the issue:

Environment 1: Close all open VirtualBox windows

Environment 2: Disable:

  • DesktopPlayer Service
  • Citrix DesktopPlayer Mped Service
  • VirtualBox Host-Only Network (in network connections)

Change History

comment:1 Changed 4 years ago by adamdehaven

Is there any progress on this? I'm on a Dell XPS 15. The solution for Environment 1 currently resolves the issue as a work-around.

comment:2 Changed 4 years ago by socratis

Possible duplicate of #13466, #14208, #16077, #16338, #16382, #16973, #17126, #17459, possibly others...

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