| 3 | | Hi Frank, We are at an impasse, as none that monitor this issue are included in the "private email" that you sent regarding this issue. We now have 3 customers with issues related to Virtual Box with no movement since we have thus far been unable to work this issue collectively due to communication issues such as this. Why was the CSI number we were given when we purchased Oracle support removed? Do we need to have a new CSI number created to include Oracle VM VirtualBox vs Oracle VM? Please, please advise as we have three customers facing issues that we have been unable to resolve without your assistance, guidance, etc. Both myself Stacy Petruzzi (CSM- Digital Guardian) Spetruzzi@… and Mike Foresto (Director of Support - Digital Guardian) Mforesto@… are trying to work this issue as we have customers without resolve since our contract was created. Anything you can do to expedite, guide accordingly would be greatly appreciated. To clarify, the only info we have thus far to point to is as follows: VBox Case 16259 CSI - CSI Number for software and services products: 20918592 Thanks, Stacy Petruzzi |
| | 3 | Hi Frank, We are at an impasse, as none that monitor this issue are included in the "private email" that you sent regarding this issue. We now have 3 customers with issues related to Virtual Box with no movement since we have thus far been unable to work this issue collectively due to communication issues such as this. Why was the CSI number we were given when we purchased Oracle support removed? Do we need to have a new CSI number created to include Oracle VM VirtualBox vs Oracle VM? Please, please advise as we have three customers facing issues that we have been unable to resolve without your assistance, guidance, etc. Both myself Stacy Petruzzi (CSM- Digital Guardian) Spetruzzi@… and Mike Foresto (Director of Support - Digital Guardian) Mforesto@… are trying to work this issue as we have customers without resolve since our contract was created. Anything you can do to expedite, guide accordingly would be greatly appreciated. To clarify, the only info we have thus far to point to is as follows: VBox Case 16259 CSI - CSI Number for software and services products: <censored> Thanks, Stacy Petruzzi |
