VirtualBox

Opened 10 years ago

Closed 10 years ago

Last modified 10 years ago

#12745 closed defect (fixed)

Windows 8 crashes when installing guest additions 4.3.8

Reported by: amaxware Owned by:
Component: other Version: VirtualBox 4.3.8
Keywords: Cc:
Guest type: Windows Host type: Linux

Description

Vbox 4.3.8 starts/runs Windows 8 fine, but when trying to install guest additions, Windows crashes.

Attachments (3)

VBox.log (94.0 KB ) - added by amaxware 10 years ago.
VBox_Legorol.log (105.2 KB ) - added by Legorol 10 years ago.
Malcolms Win8-2014-03-31-18-31-07.log (94.9 KB ) - added by Malcolm 10 years ago.
Log of startup and hang of win 8.1 VM with 3D enabled

Download all attachments as: .zip

Change History (22)

by amaxware, 10 years ago

Attachment: VBox.log added

comment:1 by Frank Mehnert, 10 years ago

How does the crash look like? According to your log file the VM process doesn't crash. Does the guest show some BSOD?

in reply to:  1 comment:2 by amaxware, 10 years ago

Replying to frank:

How does the crash look like? According to your log file the VM process doesn't crash. Does the guest show some BSOD?

It gets about 1/2 thru the guest additions install and then the OS just quits, no real BSOD, but when Win8 tries to restart it can not, goes into a recovery/restore which does work.

I did notice that on the guest addition, the options are greyed out i.e. it has the experimental 3-D video selected and I have no choice.

comment:3 by Frank Mehnert, 10 years ago

The grayed out "experimental 3D video" checkbox in the installer is normal for Windows 8 / 8.1.

What happens if you boot the guest with 3D disabled (VM settings)?

comment:4 by Legorol, 10 years ago

I am experiencing the same problem. The issue is actually not that there is a crash when the guest addition is installed, but that the guest can't boot after the guest additions have been installed.

Host: Windows 7 Ultimate x64 Guest: Windows 8.1 Enterprise x64 Evaluation

Guest has 3D acceleration already disabled in VM settings.

Guest was running fine in VirtualBox 4.3.6 with Guest Additions 4.3.6. Updated to VirtualBox 4.3.8. Ever since I updated Guest Additions to 4.3.8, the guest does not boot successfully, instead it boots to Recovery mode.

Workaround: enabling 3D acceleration in VM settings allowed guest to successfully boot.

Resolved by using System Restore in guest to roll back to Guest Additions 4.3.6.

Version 0, edited 10 years ago by Legorol (next)

comment:5 by dewhite04, 10 years ago

Your workaround description was helpful, but I wanted to add that during the time I had 3d acc. enabled to gain access to the Windows environment so I could rollback drivers, I was experiencing black screens and artifacted redraws, which I was able to abate by changing from fullscreen to windowed mode temporarily. I thought this might be helpful to others.

comment:6 by jkoreska, 10 years ago

I have the same issue for Windows 8, 8.1, and 2012 R2 guests as described here: https://forums.virtualbox.org/viewtopic.php?f=6&t=60432&p=282335#p282335

I've rolled back to 4.3.6 for now.

comment:7 by Frank Mehnert, 10 years ago

I'm not able to reproduce this, at least not with a Windows 8 guest (which the original report is for). We will also try a Windows 8.1 guest.

From the comments above I read two important facts: (1) There is apparently a regression with the 4.3.8 Windows Guest Additions. And (2), this applies only to VMs which have 3D support disabled in the VM settings, is that correct?

comment:8 by Frank Mehnert, 10 years ago

And please all, attach more VBox.log files of your VM sessions, perhaps there is a pattern in the VM configuration.

by Legorol, 10 years ago

Attachment: VBox_Legorol.log added

comment:9 by Legorol, 10 years ago

Attached log demonstrating the issue in a freshly installed Windows Server 2012 R2 Evaluation (Datacenter with GUI) VM. I assume you can check the VM configuration in the log file. Note that 2D video acceleration is turned on, but 3D is off.

These are the only things I did in the VM:

  1. Install Windows Server 2012 R2 Evaluation (Datacenter with GUI)
  2. Install language pack
  3. Install Windows Updates
  4. Minor adjustments: change computer name, time zone, screen resolution

At this point, I shut down the VM, took a snapshot, and booted up. Tried to install Guest Additions. About halfway through the installation, the VM suddenly reset with no warning.

The OS was able to boot up again. I could log in, and received a message from Windows telling me the PC was unexpectedly shut down.

I shut down the machine again, and saved the log.

In the log, you can see the following events:
00:03:16: Guest Additions installation
00:03:33: Reset initated by ACPI

I hope this helps narrow the problem down.

Last edited 10 years ago by Legorol (previous) (diff)

comment:10 by chrisse, 10 years ago

I had the same problem with:
host: Win 7 Home Premium x64
guest: Win 8.1 Pro x64
but I took snapshoot after pure install of Win 8.1 and was able to rollback every unsuccesful attempt of installing guest additions.

1st attempt:
Enabled PAE/NX
Enabled 2D Acceleration
result: black screen and reboot

2nd attempt:
Enabled PAE/NX
Enabled 2D Acceleration
Enabled 3D Acceleration (as someone above suggested)
result: black screen and reboot

3rd attempt:
Disabled PAE/NX
Disabled 2D Acceleration
Disabled 3D Acceleration
result: black screen for less than second and after this blink guest additions' installation wizard prompts with "reboot now" / "reboot later". Everything works.

Last edited 10 years ago by chrisse (previous) (diff)

comment:11 by Legorol, 10 years ago

Just to add to chrisse's report, I would note that by default, PAE/NX is not enabled for x64 guests (indeed it shouldn't be). All my cases where I encountered the problem had PAE/NX disabled.

comment:12 by zagnut9999, 10 years ago

Chrisse's 3rd attempted worked for me as well. "Using last known good configuration" in boot menu allowed me to get back in to my machine as I had failed to take a snapshot.

comment:13 by Legorol, 10 years ago

Problem still occurs in 4.3.10.

I can confirm some of chrisse's observations, and conclude the following:

The problem for me occurs when 2D Acceleration is ENABLED, but 3D Acceleration is DISABLED.
The problem for me does not occur when BOTH 2D Acceleration and 3D Acceleration are disabled, or both enabled.

(I always have PAE/NX disabled for x64 guests)

Last edited 10 years ago by Legorol (previous) (diff)

comment:14 by Frank Mehnert, 10 years ago

We think we fixed this bug as well. Please re-download the 4.3.10 package and make sure to update the 4.3.10 Guest Additions. The correct 4.3.10 revision is 93012.

comment:15 by Legorol, 10 years ago

The problem is fixed for me in 4.3.10 revision 93012.

by Malcolm, 10 years ago

Log of startup and hang of win 8.1 VM with 3D enabled

in reply to:  description ; comment:16 by Malcolm, 10 years ago

Replying to amaxware:

Vbox 4.3.8 starts/runs Windows 8 fine, but when trying to install guest additions, Windows crashes.

I put a post in another thread but thought I'd add it here as well. I've got the same problem with 4.3.10

Host: Win 7 Pro 64 bit Guest: Win 8.1 Pro 64 Bit. allocated 4Gb RAM and 4 cpu's VB: 4.3.10r93012 Guest Additions: 4.3.10

For me it looks like the problem is 3D acceleration. I had it enabled, tried to install the Guest Additions, and the install crashed. I disabled 3D and was able to install, and reboot and everything looks fine. I re-enable 3D and it boots, but then hangs when the additions load. This is quite reproducable. I attach a log of a start attempt with 3D enabled. I just ticked 3D and start. As soon as the system tray icon appears the system hangs and I have to power off. In this case I switched to another VM, and when I came back the screen was black, and VB stopped responding. When I restarted the VM it went to the Windows repair screen. Hope this helps Malcolm

in reply to:  16 ; comment:17 by misha, 10 years ago

Replying to Malcolm:

For me it looks like the problem is 3D acceleration. I had it enabled, tried to install the Guest Additions, and the install crashed.

How does it crash? VM bsods? if this is the case please attach a minidump for the bsod.

comment:18 by Frank Mehnert, 10 years ago

Resolution: fixed
Status: newclosed

No response, closing.

in reply to:  17 comment:19 by Teermit, 10 years ago

Replying to misha:

Replying to Malcolm:

For me it looks like the problem is 3D acceleration. I had it enabled, tried to install the Guest Additions, and the install crashed.

How does it crash? VM bsods? if this is the case please attach a minidump for the bsod.

Hi. My host: Windows 8.1 x64; guest: Windows 8 x86 VirtualBox version 4.3.12 If 3D acceleration turned on, VirtualBox crashes while installing guest additions. It is not crash of guest OS, VirtualBox process crashes in host OS

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