VirtualBox

Ticket #10176 (new defect)

Opened 2 years ago

Last modified 13 months ago

Upgrade Virtualbox in Win7 64bit failed from 3.2.6 to 4.1.8

Reported by: kennyw Owned by:
Priority: major Component: installer
Version: VirtualBox 4.1.8 Keywords:
Cc: Guest type: other
Host type: Windows

Description (last modified by frank) (diff)

My Win7 machime is Dell OptiPlex 980 type, and I have used VirtualBox 3.2.6-63113 for a long time. Last week, I tried to upgrade to 4.1.8-75467 {I didn't uninstall Virtualbox-3.2.6 first, instead I only downloaded Virtualbox-4.1.8-75467 and double click the .exe file dirctly. I know I'm stupid not to uninstall old one first, but I do concern it will uninstall my original configure files about virtual machime.}, but it throwed out a warning Window "Installation failed! Error: Fatal error during installation.". After that happened, I could not reinstall Virtualbox-3.2.6 as well. I tried to use MS's Fix it tool and search history tickets, but no results. Attached file is my VBox log file Windows log file. Please help to check the root cause, any hint is very appreciate, many thanks!

Attachments

Vbox_log.zip Download (54.9 KB) - added by kennyw 2 years ago.
setupapi.app.log Download (21.5 KB) - added by kennyw 2 years ago.

Change History

Changed 2 years ago by kennyw

Changed 2 years ago by kennyw

comment:1 Changed 2 years ago by kennyw

I can confirm my problem come from here: DIFXAPP: ERROR: Signature verification failed while checking integrity of driver package 'VBoxUSBMon.inf' ('C:\Program Files\Oracle\VirtualBox\drivers\USB\filter\VBoxUSBMon.inf'). (Error code 0x800B0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.). Some hints on my issue? Many Thanks!

comment:2 Changed 2 years ago by marc.swingler

I'm doing a new install with 4.1.8 on a Windows 7 64 but machine and getting the same error:

DIFXAPP: INFO: ENTER: DriverPackageInstallW DIFXAPP: INFO: VBoxUSBMon.inf: checking signature with catalog 'C:\Program Files\Oracle\VirtualBox\drivers\USB\filter\VBoxUSBMon.cat' ... DIFXAPP: ERROR: Signature verification failed while checking integrity of driver package 'VBoxUSBMon.inf' ('C:\Program Files\Oracle\VirtualBox\drivers\USB\filter\VBoxUSBMon.inf'). (Error code 0x800B0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.) DIFXAPP: INFO: Successfully removed '{B7D782D2-96DF-4775-A0E1-A76CF7B04B65}' from reference list of driver store entry DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x800B0100) DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files\Oracle\VirtualBox\drivers\USB\filter\VBoxUSBMon.inf' DIFXAPP: ERROR: InstallDriverPackages failed with error 0x800B0100 DIFXAPP: RETURN: InstallDriverPackages() 2148204800 (0x800B0100) CustomAction MsiInstallDrivers returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) Action ended 0:16:52: InstallFinalize. Return value 3. ... DIFXAPP: ENTER: RollbackInstall() DIFXAPP: INFO: 'CustomActionData' property 'DIFxApp Version' is '2.1'. DIFXAPP: INFO: 'CustomActionData' property 'componentId' is '{B7D782D2-96DF-4775-A0E1-A76CF7B04B65}'. DIFXAPP: INFO: 'CustomActionData' property 'flags' is 0x7. DIFXAPP: INFO: 'CustomActionData' property 'installState' is '2'. DIFXAPP: INFO: 'CustomActionData' property 'ProductName' is 'Oracle VM VirtualBox 4.1.8'. DIFXAPP: INFO: 'CustomActionData' property 'ManufacturerName' is 'Oracle Corporation'. DIFXAPP: INFO: user SID of user performing the install is 'S-1-5-21-1397955514-1814106890-646806464-89889'. DIFXAPP: INFO: This was the component where the install failure occurred. The rollback for this component must have already occurred at the time of failure. No need to rollback again DIFXAPP: ERROR: Rollback failed with error 0x2 DIFXAPP: RETURN: RollbackInstall() 2 (0x2) CustomAction MsiRollbackInstall returned actual error code 1603 but will be translated to success due to continue marking ... Action ended 0:17:23: ExecuteAction. Return value 3. MSI (c) (C8:B0) [00:17:23:080]: Doing action: VBoxFatalErrorDlg Action start 0:17:23: VBoxFatalErrorDlg. DEBUG: Error 2888: Executing the TextStyle view failed The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2888. The arguments are: TextStyle, , DEBUG: Error 2888: Executing the TextStyle view failed The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2888. The arguments are: TextStyle, , DEBUG: Error 2888: Executing the TextStyle view failed The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2888. The arguments are: TextStyle, ,

Version 0, edited 2 years ago by marc.swingler (next)

comment:3 Changed 2 years ago by frank

  • Description modified (diff)

marc.swingler, please do not paste such comments, attach the complete log file instead.

comment:4 Changed 16 months ago by cjstewart7

Was this issue ever resolved? I am having the same problem with 4.2.6...

comment:5 Changed 16 months ago by frank

What happens if you completely uninstall VirtualBox and then install VirtualBox 4.2.6?

comment:6 in reply to: ↑ description Changed 13 months ago by GITNE

Plase note:

DIFXAPP: ERROR: Signature verification failed while checking integrity of driver package 'VBoxUSBMon.inf' ('C:\Program Files\Oracle\VirtualBox\drivers\USB\filter\VBoxUSBMon.inf'). (Error code 0x800B0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.)
DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files\Oracle\VirtualBox\drivers\USB\filter\VBoxUSBMon.inf'
DIFXAPP: ERROR: InstallDriverPackages failed with error 0x800B0100

It seems to be the same problem as in #10436. Please see ticket:10436#comment:7 and ticket:10436#comment:8 for resolution.

And, according to

DIFXAPP: ERROR: Rollback failed with error 0x2

there seem to be remnants left from version 3.x. Try to uninstall first and clean the machine from the previous version.

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