VirtualBox

Opened 12 years ago

Closed 8 years ago

#10176 closed defect (obsolete)

Upgrade Virtualbox in Win7 64bit failed from 3.2.6 to 4.1.8

Reported by: kennyw Owned by:
Component: installer Version: VirtualBox 4.1.8
Keywords: Cc:
Guest type: other Host type: Windows

Description (last modified by Frank Mehnert)

My Win7 machime is Dell OptiPlex 980 type, and I have used VirtualBox 3.2.6-63113 for a long time. Last week, I tried to upgrade to 4.1.8-75467 {I didn't uninstall Virtualbox-3.2.6 first, instead I only downloaded Virtualbox-4.1.8-75467 and double click the .exe file dirctly. I know I'm stupid not to uninstall old one first, but I do concern it will uninstall my original configure files about virtual machime.}, but it throwed out a warning Window "Installation failed! Error: Fatal error during installation.". After that happened, I could not reinstall Virtualbox-3.2.6 as well. I tried to use MS's Fix it tool and search history tickets, but no results. Attached file is my VBox log file Windows log file. Please help to check the root cause, any hint is very appreciate, many thanks!

Attachments (2)

Vbox_log.zip (54.9 KB ) - added by kennyw 12 years ago.
setupapi.app.log (21.5 KB ) - added by kennyw 12 years ago.

Download all attachments as: .zip

Change History (9)

by kennyw, 12 years ago

Attachment: Vbox_log.zip added

by kennyw, 12 years ago

Attachment: setupapi.app.log added

comment:1 by kennyw, 12 years ago

I can confirm my problem come from here: DIFXAPP: ERROR: Signature verification failed while checking integrity of driver package 'VBoxUSBMon.inf' ('C:\Program Files\Oracle\VirtualBox\drivers\USB\filter\VBoxUSBMon.inf'). (Error code 0x800B0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.). Some hints on my issue? Many Thanks!

comment:2 by marc.swingler, 12 years ago

I'm doing a new install with 4.1.8 on a Windows 7 64 but machine and getting the same error:

DIFXAPP: INFO: ENTER: DriverPackageInstallW DIFXAPP: INFO: VBoxUSBMon.inf: checking signature with catalog 'C:\Program Files\Oracle\VirtualBox\drivers\USB\filter\VBoxUSBMon.cat' ... DIFXAPP: ERROR: Signature verification failed while checking integrity of driver package 'VBoxUSBMon.inf' ('C:\Program Files\Oracle\VirtualBox\drivers\USB\filter\VBoxUSBMon.inf'). (Error code 0x800B0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.) DIFXAPP: INFO: Successfully removed '{B7D782D2-96DF-4775-A0E1-A76CF7B04B65}' from reference list of driver store entry DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x800B0100) DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files\Oracle\VirtualBox\drivers\USB\filter\VBoxUSBMon.inf' DIFXAPP: ERROR: InstallDriverPackages failed with error 0x800B0100 DIFXAPP: RETURN: InstallDriverPackages() 2148204800 (0x800B0100) CustomAction MsiInstallDrivers returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) Action ended 0:16:52: InstallFinalize. Return value 3. ... DIFXAPP: ENTER: RollbackInstall() DIFXAPP: INFO: 'CustomActionData' property 'DIFxApp Version' is '2.1'. DIFXAPP: INFO: 'CustomActionData' property 'componentId' is '{B7D782D2-96DF-4775-A0E1-A76CF7B04B65}'. DIFXAPP: INFO: 'CustomActionData' property 'flags' is 0x7. DIFXAPP: INFO: 'CustomActionData' property 'installState' is '2'. DIFXAPP: INFO: 'CustomActionData' property 'ProductName' is 'Oracle VM VirtualBox 4.1.8'. DIFXAPP: INFO: 'CustomActionData' property 'ManufacturerName' is 'Oracle Corporation'. DIFXAPP: INFO: user SID of user performing the install is 'S-1-5-21-1397955514-1814106890-646806464-89889'. DIFXAPP: INFO: This was the component where the install failure occurred. The rollback for this component must have already occurred at the time of failure. No need to rollback again DIFXAPP: ERROR: Rollback failed with error 0x2 DIFXAPP: RETURN: RollbackInstall() 2 (0x2) CustomAction MsiRollbackInstall returned actual error code 1603 but will be translated to success due to continue marking ... Action ended 0:17:23: ExecuteAction. Return value 3. MSI (c) (C8:B0) [00:17:23:080]: Doing action: VBoxFatalErrorDlg Action start 0:17:23: VBoxFatalErrorDlg. DEBUG: Error 2888: Executing the TextStyle view failed The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2888. The arguments are: TextStyle, , DEBUG: Error 2888: Executing the TextStyle view failed The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2888. The arguments are: TextStyle, , DEBUG: Error 2888: Executing the TextStyle view failed The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2888. The arguments are: TextStyle, ,

Version 0, edited 12 years ago by marc.swingler (next)

comment:3 by Frank Mehnert, 12 years ago

Description: modified (diff)

marc.swingler, please do not paste such comments, attach the complete log file instead.

comment:4 by cjstewart7, 11 years ago

Was this issue ever resolved? I am having the same problem with 4.2.6...

comment:5 by Frank Mehnert, 11 years ago

What happens if you completely uninstall VirtualBox and then install VirtualBox 4.2.6?

in reply to:  description comment:6 by GITNE, 11 years ago

Plase note:

DIFXAPP: ERROR: Signature verification failed while checking integrity of driver package 'VBoxUSBMon.inf' ('C:\Program Files\Oracle\VirtualBox\drivers\USB\filter\VBoxUSBMon.inf'). (Error code 0x800B0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.)
DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files\Oracle\VirtualBox\drivers\USB\filter\VBoxUSBMon.inf'
DIFXAPP: ERROR: InstallDriverPackages failed with error 0x800B0100

It seems to be the same problem as in #10436. Please see ticket:10436#comment:7 and ticket:10436#comment:8 for resolution.

And, according to

DIFXAPP: ERROR: Rollback failed with error 0x2

there seem to be remnants left from version 3.x. Try to uninstall first and clean the machine from the previous version.

comment:7 by aeichner, 8 years ago

Resolution: obsolete
Status: newclosed

Please reopen if still relevant with a recent VirtualBox release.

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