VirtualBox

Ticket #10035 (new defect)

Opened 2 years ago

Last modified 2 years ago

Windows 7 guest crashes when using Adobe Lightroom

Reported by: carsten Owned by:
Priority: major Component: other
Version: VirtualBox 4.1.6 Keywords: lightroom
Cc: carsten@… Guest type: Windows
Host type: other

Description

Windows 7 crashes when using the Lightroom 3.6 Healing Brush as soon as you move the cursor over the image, when this tool is selected.

It's reproducable with every picture and a clean Windows 7 installation. I'm not sure, but this could be introduced with the 3.6 update...

Once this crash occurs, Windows wouldn't start the next time. Running the startup repair assistant doesn't show any problems, but starts again. If you don't run the tool, Windows freezes on startup.

Attachments

Windows 7 neu-2011-12-16-20-05-21.log Download (75.8 KB) - added by carsten 2 years ago.

Change History

Changed 2 years ago by carsten

comment:1 Changed 2 years ago by Dave F

I have a very similar problem:

I am using Windows 7 (64 bit) as the guest OS on a Linux host OS. I have installed Lightroom 4.0 on the guest OS. When I try to use the "red eye removal" tool, the Windows guest completely locks up as soon as I drag my cursor onto the image. I am forced to do a "hard reboot" on the VM.

Does anyone else have information regarding this? I will try to attach a VirtualBox log output, when I get home tonight.

Version 0, edited 2 years ago by Dave F (next)

comment:2 Changed 2 years ago by Dave F

I was able to resolve this. Initially I was trying to use an OEM recovery disk that came with my laptop to install Windows 7 as the guest OS. Unfortunately that version of Windows 7 is only intended for the laptop that it came with. So I got a copy of genuine Windows 7 (professional), and installed that as the guest OS. I installed Lightroom 4 on the new OS, and now everything works great!

I should also point out that the genuine copy of Windows 7 is 32bit, and the OEM version of windows is 64bit. I'm not not sure this difference contributed to the error or not.

Those are the only things I changed to get Lightroom 4 to work in a Windows 7 guest in VirtualBox. I Hope this information helps anyone else that was having trouble.

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