installation ended prematurely

VB setupapi.app.log

Tried upgrading from VB 2.1.2 to 2.1.4 on Vista Enterprise SP1; installation failed.

Uninstalled 2.1.2 and re-tried installing 2.1.4, installation failed.

Deleted all remaining VB files and combed through registry to remove all entries referencing VB.

Re-tried 2.1.4 install without success, worse still, now I cannot re-install 2.1.2!

I am dead in the water, with no way of running my VB VMs.

I thought that 2.1.4 would fix these installer issues?

(setupapi.app.log attached)

WINDOWS EVENT VIEWER DATA:

Log Name: Application Source: MsiInstaller? Date: 18/02/2009 9:58:59 PM Event ID: 1033 Task Category: None Level: Information Keywords: Classic User: XXX Computer: XXX Description: Windows Installer installed the product. Product Name: Sun xVM VirtualBox. Product Version: 2.1.4. Product Language: 1033. Installation success or error status: 1603. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="MsiInstaller?" /> <EventID Qualifiers="0">1033</EventID> <Level>4</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated? SystemTime?="2009-02-19T02:58:59.000Z" /> <EventRecordID>14586</EventRecordID> <Channel>Application</Channel> <Computer>XXX</Computer> <Security UserID="S-1-5-21-624298840-1373833918-314601362-4883" />

</System> <EventData?>

<Data>Sun xVM VirtualBox</Data> <Data>2.1.4</Data> <Data>1033</Data> <Data>1603</Data> <Data>(NULL)</Data> <Data> </Data> <Data> </Data> <Binary>7B39464430363134372D424137452D343446352D423545382D4234463536324136323039387D</Binary>

</EventData>

</Event>

Could you also attach a setupapi.dev.log file that should reside in the same place as setupapi.app.log and virtualbox install log created using steps I wrote you in email?
I saw your mail with XP SP3 log files. Do you see this with XP as well?

I don't know misha if the question about XP is for me but I can't answear because I've not an XP installed on my PC only XP Home SP3. I tried on an XP Pro SP3 and it worked but it's not the same PC as the XP Home SP3 (hardware, software are differents) I think the problem is when VB installs the virtual network ... I don't know if it's important but I use the Windows Firewall + an other (CHX) Maybe the virtual network can't attach to these different entries in the registry or I don't know what else ... I'm administrator of my PC so it's not a problem of policies.

nevermind, please attch the complete set of log files here. see http://www.virtualbox.org/ticket/1730#comment:82 for detail.

Did you have time to analyse my logs misha ? something interesting ?

I looked into your logs briefly, but can not figure out the problem root cause yet.
There seem to be some error when configuring bindings with VMWare bridge interface according to the logs.
What VMware version do you have installed?

I installed and desinstalled vmware a long time ago. There should be nothing about vmware. Do you know what I can remove about vmware ?

Replying to eleguen:

I installed and desinstalled vmware a long time ago. There should be nothing about vmware. Do you know what I can remove about vmware ?

Open the properties dialog for one of your network connection (rightclick on the connection in the network connection management window and select properties),
I guess there should be some VMware bridge component in the component list.
Try to uninstall it by selecting the component and clicking "Uninstall"

I took a second look and found some left-over VMware devices; I uninstalled them. Tried re-installing without success.

I then went into the network adapter properties and found that the VMware bridge protocol was still present; I uninstalled them as you suggested and retried installation - SUCCESS!

Thank you - the issue was essentially a messy VMware uninstall that left cruft in the system; is there any way you can make the VB installer smarter by asking to remove the offending software, or work around it?

Thanks again,

Alessandro

I think there's a mistake misha, you didn't look at my logs but adigiuseppe's logs. I have no vmware bridge on my network interface.

As there was 2 different bugs, may I have to open a new post ? This one was mine.

right, there are two different issues listed here which made me confused first.
I'll have look into your logs soon, no need for a separate bug entry, sorry for taking it long..

eleguen: Sorry for hijacking your bug post, I genuinely thought we shared the same issue; apologies for any confusion.

Hope they kill your bug soon.

Alessandro

no problemo Alessandro, I thought we had the same issue too (us and all who have the same message in VB 2.1.x) In my post I asked everyone if they had the same message. Now I see that we can have the same message but not the same issue. Misha has some work with us and I thank him for his help. (sorry for my probably incorrect english)

up

Hello

no news = good news ?

Thanks for all !

Kenavo.

Sorry for taking so long to reply. Unfortunately the setupapi log you posted provides no clue for the issue :(
The NetFlt? driver installation at some point just starts rolling back for some reason.

The good news is that I was able to reproduce a problem similar to what you're seeing.
This happens on one of my dirty misconfigured systems and I'm not sure what exactly causing it for now,
but being able to reproduce it should help find a clue.

Replying to eleguen:

Your issue should be fixed finally.
Please send me a mail at Mikhail dot Sennikovsky at sun dot com. I'll then send you a link to a new test VBox version containing installation fixes.

Replying to misha:

Replying to eleguen: Your issue should be fixed finally.
Please send me a mail at Mikhail dot Sennikovsky at sun dot com. I'll then send you a link to a new test VBox version containing installation fixes.

I'm seeing the same failure under Vista Ultimate x64. I've tried 2.0.4, 2.1.4, and 2.2.0. All yield the same result. I was able to get the 2.2.0 install to complete by selecting "install when needed" for USB and network drivers. Unfortunately, the USB support doesn't seem to install automatically, so I dont have access to USB. I can attach the logs for the failed install attempts, but they're close to 7MB ... zipped. Any suggestions?

Replying to h.codebilis: I beleive msi log (msi*.log) should not be that big. Could you post it here first?

msi log for virtualbox 2.1.4 on Vista Ultimate x64

Replying to misha:

Replying to h.codebilis: I beleive msi log (msi*.log) should not be that big. Could you post it here first?

My bad ... I thought you needed all the logs, including setupapi.app.log, which is approx 87MB (unzipped) on my machine. I attached the MSI log above. Thanks for the help. - John

Replying to h.codebilis: Thanks, the log says you have a problem installing USB driver.
So I will need your setupapi logs. This does not have to be a complete log files. Just the last parts of them concerning the latest installs.
Alternatively you might remove (move somewhere else) your current setupapi log files and run the installation. In this case new log files will be created containing info of the latest install.

install log for VB 2.2.0 only; deleted old logs before install

Replying to misha:

Replying to h.codebilis: Thanks, the log says you have a problem installing USB driver.
So I will need your setupapi logs. This does not have to be a complete log files. Just the last parts of them concerning the latest installs.
Alternatively you might remove (move somewhere else) your current setupapi log files and run the installation. In this case new log files will be created containing info of the latest install.

Logs attached. Thanks in advance ...

Replying to h.codebilis: There's an access denied error occuring for you while install. Do you have UAC enabled?
If yes, could you try running the installer with elevated privileges? I.e. for 2.2 installer - righclick the executable in explorer and press "Run as Administrator"

Replying to misha:

Replying to h.codebilis: There's an access denied error occuring for you while install. Do you have UAC enabled?
If yes, could you try running the installer with elevated privileges? I.e. for 2.2 installer - righclick the executable in explorer and press "Run as Administrator"

The logs I posted were produced using "run as administrator". I've noticed there are several virtual box files under system32: VBoxDrv.sys, VBoxDrv.cat, VBoxUSBMon.sys, and VBoxUSBMon.cat. All are stamped with file version 2.2.0. I also searched the registry for vbox* and found a number of hits; VBoxNetFlt.sys, VBoxNetFltNotify.dll, VBoxSvc.exe. Not sure if these are from v2.2 or from an older VBox install which is no longer on my machine.

Replying to misha:

Replying to h.codebilis: There's an access denied error occuring for you while install. Do you have UAC enabled?
If yes, could you try running the installer with elevated privileges? I.e. for 2.2 installer - righclick the executable in explorer and press "Run as Administrator"

While it would be great to know the source of this error, I decided yesterday to try re-installing Vista. This seems to have allowed the VirtualBox install to run to completion.

As we gonna release a new version of VBox soon, please write me an e-mail to pentagonik at sun dot com to get the latest test version of VBox which now should be possible to install on your system. Please let me also know your host OS (Windows only!) and a short error description plus VBox version you tried to install before. Thanks!

Please try again with 2.2.2 and reopen if necessary.